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Rawan AbuShaban

Staff Conversation Designer at Samsung Research America

Rawan AbuShaban

Rawan AbuShaban is an experienced professional with over six years of expertise in content marketing, UX design, front-end development, media production, and cross-functional project management. She currently works as a Staff Conversation Designer and Product Designer at Samsung Research America (SRA) in Mountain View, California.1

Prior to her current role, Rawan held positions as a Conversation Designer at Google and Wells Fargo, where she designed innovative, customer-focused conversational AI solutions.1 She has also worked as a Product Marketing Manager at Inbenta and a Digital Marketing Associate at EchoUser.1

Rawan holds a Bachelor of Arts in English and Public Policy from UC Berkeley. In addition to her professional work, she has contributed to publications such as The Huffington Post and Al-Bayan Magazine. Rawan has also co-founded Bookselves, served on the development team of the Global Heart Network Foundation, and volunteered with the Muslim Interscholastic Tournament and WriterCoach Connection.

Highlights

Apr 11 · linkedin

Just published a new article on #ChatGPT for fellow conversation designers! 🌈

This one focuses on creating sample dialogs based on an existing user persona – but there are definitely caveats, which I mention before diving in.

While it's a fun way to brainstorm and examine potential conversational pathways, keep in mind that ChatGPT's limited understanding of your user is no replacement for actual users or legit UXR practices.

#conversationalai #chatbots #virtualassistants #uxdesign #generativeai

Apr 5 · linkedin

Excited to share that I'm writing again! ✨ ✏️

I'll be posting articles for fellow designers and AI enthusiasts on Resound, a Medium publication dedicated to conversation design and #techthattalks.

Today's article is part of a series that explores how conversation designers can use #ChatGPT, starting with something we all can relate to: editing conversational dialog.

#conversationalai #ai #chatbots #virtualassistants #uxdesign

Related Questions

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Rawan AbuShaban
Rawan AbuShaban, photo 1
Rawan AbuShaban, photo 2
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Experience

Staff Conversation Designer at Samsung Research America (SRA) since March 2022
Conversation Designer at Google (October 2021 - March 2022), Conversation Designer at Wells Fargo (April 2019 - October 2021), Product Marketing Manager at Inbenta (April 2018 - April 2019)

Location

San Francisco Bay Area