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Raymond Jumah
Founder - Product Management - Business Development - Innovation - Growth - Digital & Financial Inclusion (FinTech) - Payments - RegTech - RetailTech - Impact-for-Profit
Professional Background
Raymond Jumah is known as an agile and driven Business and Technology Leader with an extensive background spanning over 13 years in various sectors, particularly within telecommunications and financial services. His passion for Scaling Businesses, Brand Building, and Customer Experience has been a guiding force in his career, where he has consistently elevated the performance, profitability, and visibility of organizations through innovative approaches to Product Development and Management. His entrepreneurial spirit and dedication to Digital & Financial Inclusion have aided in the successful execution of diverse strategies across industries.
Throughout his impressive career, Raymond has held leadership positions such as the Director of Product Management at Arifu, where he has driven product innovation and customer-centric strategies. His experience at various organizations, including Safaricom, highlights his dual expertise in technology and business development. Raymond's work in the telecommunications industry has been particularly noteworthy as he has spearheaded initiatives like the Caller Ringback Tunes (CRBT) platform's expansion and USSD Search Functionality, solidifying Safaricom's competitive edge in a rapidly evolving market.
Education and Achievements
Raymond Jumah commenced his educational journey at Strathmore School, achieving impressive accolades with both his Kenya Certificate of Primary Education and Kenya Certificate of Secondary Education. Following his foundational studies, he pursued a Bachelor’s degree in Economics and Sociology at Egerton University, where he expanded his understanding of market dynamics and human behavior, essential for his later roles in business and product management.
His in-depth knowledge has directly contributed to significant milestones in his career. Notably, he played a pivotal role as the commercial lead in the design, development, and implementation of the Integrated Financial Platform (IFP), launched as Quick™ by Pan-African Savings and Loans in Ghana in 2016. Under Raymond's leadership, Quick™ garnered the prestigious title of Best Microfinance Initiative in Africa at The Asian Banker’s International Excellence in Retail Financial Service Awards in 2017. This accolade not only recognized the innovation behind the product but also the resultant growth in customer engagement, with a customer base of over 96,000 and an impressive net interest income generation of 43% on loan revenues. Such accomplishments demonstrate Raymond's commitment to leveraging technology to enhance customer experiences in financial services.
Achievements
Raymond's career is dotted with multiple notable achievements that underscore his influence and effectiveness in the sectors he has worked in. Some highlights include:
- Leadership at ComzAfrica: He led the design and implementation of the Digital Financial Services (DFS) strategy, enhancing the company's profile in the African market and helping to empower small businesses and communities through accessible financial solutions.
- Safaricom's SKIZA Platform: As the commercial lead for the Caller Ringback Tunes (CRBT) platform, Raymond was instrumental in developing features that added significant value to its customers, leading to Safaricom maintaining its competitive position in the increasingly dynamic Value-Added Services (VAS) landscape.
- Innovative Telecommunication Solutions: Raymond's role in numerous product development initiatives at Safaricom, including his involvement in International Calls and Roaming services, underscore his capacity for delivering customer-centric solutions and driving business growth through innovative strategies.
Raymond Jumah's expansive career reflects both depth and diversity, showcasing his ability to adapt and evolve in varying business environments while maintaining a steadfast commitment to innovation, customer experience, and community empowerment. His vision of placing the endless world of possibilities in the palms of the end-user emphasizes a forward-thinking approach to business solutions that resonate with the needs of a modern digital society.
