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Rick Wagner
VP Managed Services Delivery at Frontier Communications
Professional Background
Rick Wagner is a highly motivated professional whose expansive career spans over 20 years in leadership positions and hands-on technical expertise, primarily within the realms of Engineering and Operations of complex Telecommunication service provider networks and Managed IT Services. Known for his exceptional ability to navigate the intricacies of network engineering, architecture, operations, and troubleshooting, Rick has cultivated a reputation as a leader in his field.
Throughout his esteemed career, Rick has held pivotal roles at several prestigious organizations, consistently achieving excellence and delivering results. He currently serves as the Vice President of Managed Services Delivery at Frontier Communications, where he utilizes his extensive knowledge to oversee the comprehensive services offered to clients. His strategic insight and leadership ensure that the services delivered not only meet but exceed client expectations.
Prior to his role at Frontier Communications, Rick served as the Vice President of Customer Operations & Engineering at Access One, Inc. His leadership there was instrumental in streamlining operations and fostering innovation, subsequently enhancing customer satisfaction and operational efficiency. Before joining Access One, Rick held several significant positions at Comcast, including Director of Engineering Operations, where he played a critical role in optimizing the company’s engineering functions and improving service delivery.
Rick’s career trajectory also includes impactful tenures in organizations such as CIMCO Communications, T3 Communications, and Cincinnati Bell, where he held various director and senior management positions. His experience at Cincinnati Bell allowed him to refine his skills, beginning with roles such as Sr. Network Engineer and culminating as the Director of Network & Systems Engineering. Throughout these various positions, Rick has demonstrated an unwavering commitment to excellence in service management and delivery, earning him the respect of both peers and clients alike.
Education and Achievements
Rick pursued his Bachelor of Science in Electrical Engineering (BSEE) at the University of Cincinnati, which laid the foundational knowledge and skills that propelled his career in telecommunications. The academic training he received equipped him with a robust understanding of electrical engineering principles that directly translate into his professional roles today.
Rick’s extensive professional journey is characterized by a commitment to team development and technical leadership. He is adept at nurturing and motivating teams of highly skilled engineers, technicians, and support staff within fast-paced environments. Rick’s ability to communicate effectively with clients and associates at all levels enhances his capability to engage in solution design, problem-solving, change management, and delivering projects on time and within budget.
His continuous pursuit of improvement and excellence is a hallmark of his career. Rick's specialties include leading technical teams, network engineering, and operations, positioning him as a key player in the telecommunication and IT sectors.
Achievements
- Spearheaded multiple engineering operations at top-tier telecom companies, leading to enhanced service delivery and customer satisfaction.
- Successfully managed and developed high-performing technical teams, significantly improving employee engagement and retention.
- Implemented innovative technical solutions that streamlined operations and reduced operational costs.
- Demonstrated exceptional problem-solving abilities that contributed to timely project completions and budget adherence.
