Suggestions
Rob Hango-Zada
Co-Founder / Joint CEO at Shippit
Rob Hango-Zada is a co-founder and Joint CEO of Shippit, a technology company focused on improving delivery experiences in e-commerce.12 He graduated from UNSW with a BSc in Business Information Technology, focusing on Digital Point-of-Purchase Displays within the Retail Environment.2
Rob's entrepreneurial journey began after a successful career at Proctor and Gamble, where he analyzed consumer behavior.1 He co-founded Shippit with his university friend Will, aiming to address the challenges in e-commerce deliveries.1 Under Rob's leadership, Shippit has set ambitious goals, including powering 200 million deliveries without waste by mid-June 2025.1
Known for his outgoing personality and natural leadership skills, Rob is passionate about sustainability in the logistics industry.1 He advocates for flexible working arrangements, recognizing their value in employee satisfaction and productivity.6
While Rob is listed as an Advisory Board Member at The Wishlist Company5, his primary focus appears to be his role at Shippit. He is active on LinkedIn, sharing insights about retail, e-commerce, and delivery innovations.34
Highlights
Our 2024 State of Shipping Report got a bit of coverage over the past week, so by popular demand we are hosting a webinar.
If you want to see what all the fuss was about, tune in at 12pm on Tuesday 27 August.
👉 Register now! https://lnkd.in/gR4CDr6W
Nathan Bush will be asking us all the hard questions while yours truly, Brandon Soo, Sofia Newcombe, Mareile Osthus and Shauna Butcher will be on stage to share some practical & tactical advice for retailers ahead of peak.
Ps, did I mention it was great to see Craig Woolford & Wesley Blundy also supporting our findings?
🫠 this is fine.
As ecommerce has matured, customer expectations have lifted. Moving from luxury to necessity, when buying online, just like waiting for a train during a morning commute, customer's expect their packages to arrive on time.
Shippit's 2024 State of Shipping Report included some of the findings from a recent Jarden report that found 1 in 2 shoppers will not return to a brand after a poor delivery experience.
So, what makes for a good delivery experience?
Ultimately customers want reliability & speed, but after obsessing about last mile delivery experiences for almost a decade, here is what I can tell you customer's really care about: 👙 No items were missing 🎯 It arrived on time ⭐️ It was left in a safe location / the driver was nice 🔬 Clear & regular progress updates along the way
Get your copy of the 2024 State of Shipping report now: https://lnkd.in/ggNthPnN
Register your place in our upcoming 2024 State of Shipping Webinar here: https://lnkd.in/gMJVak3Q
#CustomerConvenience #DeliveryExperience #RetailInnovation #2024StateofShipping
