Sign In

Robert Smith

IT Manager at Freedom Mortgage Corporation

Robert Smith is currently the Sr Director of Client Delivery at Xpanse, based in Glenolden, Pennsylvania.23 He has extensive experience in IT management and service improvement across various industries. Here's a summary of his professional background:

Career History

Current Role:

  • Sr Director, Client Delivery at Xpanse23

Previous Positions:

  • IT Manager at Freedom Mortgage (September 2016 - Present)2
  • Service Improvement Lead at Campbell Soup Company (August 2015 - July 2016)2
  • Project Manager at Campbell Soup Company (March 2013 - July 2016)2
  • Desktop Analyst at Campbell Soup Company (August 2002 - March 2013)2

Key Responsibilities and Achievements

  • Managed major incident resolution and problem management processes2
  • Implemented knowledge management systems and processes2
  • Led multiple global corporate IT projects2
  • Served as a liaison for North America Field Sales Force and Food Service2
  • Handled projects with unmet Service Level Agreements (SLAs)2

Education

Robert Smith earned a BA (Hons) in Business Management from Cardiff Metropolitan University.1

Skills and Expertise

  • IT Service Management
  • Project Management
  • Major Incident Management
  • Problem Management
  • Root Cause Analysis
  • Knowledge Management
  • Service Level Agreement Management
  • Desktop Support

Robert Smith has over 20 years of experience in IT and operations, demonstrating a strong background in team management and service improvement across various roles and industries.2

Highlights

May 27 · linkedin

It seems that AI is everywhere, in our personal lives and in business.

I am curious how you are using AI in your work to make task easier?

If you see this, please drop me a sentence or 2 and let me know.

Thanks

Oct 23 · linkedin

Related Questions

What are Robert Smith's main responsibilities at Xpanse?
How long has Robert Smith been with Xpanse?
What is Robert Smith's educational background?
What projects has Robert Smith managed at Campbell Soup Company?
How did Robert Smith transition from supply chain to IT management?
Robert Smith
Robert Smith, photo 1
Robert Smith, photo 2
Add to my network

Experience

IT Manager at Freedom Mortgage Corporation (September 2016 - Present)
Service Improvement Lead at Campbell Soup Company (August 2015 - July 2016), Project Manager at Campbell Soup Company (March 2013 - July 2016), Desktop Analyst at Campbell Soup Company (August 2002 - at United States Army Reserve (June 1985 - July 1994)

Education

Certificate in Project Management Advanced C&S Training from Carnegie Mellon Heinz School (2006), Certificate in Project Management Essentials from Carnegie Mellon Heinz (2005), Certificate in ITIL Fo

Location

Glenolden, Pennsylvania, United States