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Roberto Sigona

Customer-focused leader with proven success delivering optimum customer satisfaction and account growth

Roberto Sigona is an industry expert in customer success solutions, organizational transformation, and ROI maximization. With a strong focus on customer retention and growth, Roberto has led high-performing teams to achieve exceptional levels of customer satisfaction. His expertise includes conceptualizing, developing, and implementing SaaS solutions to amplify revenue growth, customer base, and services adoption. Roberto excels in driving operational excellence, streamlining business operations, and optimizing organizational efficiency in fast-paced environments. He has a broad success and expertise in service strategy, renewal sales, customer engagement, and relationship management, as well as TSIA industry thought leadership to enhance customer satisfaction levels and service performance. Roberto's passion lies in exceeding organizational expectations and creating win-win scenarios for all parties involved through innovative ideas, strategic thinking, and problem-solving. Fluent in English, French, and Italian, Roberto's core competencies encompass vision, customer acquisition and retention, customer engagement, SaaS, change management, productivity improvements, risk assessment, business planning, talent acquisition and retention, troubleshooting, negotiations, premium service delivery, leadership, and financial acumen. Roberto studied Electronics, Electricity, and Programming at HES-SO Haute école spécialisée de Suisse occidentale. He has held key positions including Chief Customer Officer at Qlik, and Vice President roles at Autodesk focusing on customer success services, premium services, and product support. Roberto also served in advisory roles at Outcome Selling Advisory Ecosystem and the Technology Services Industry Association (TSIA).

Roberto Sigona
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Location

Switzerland