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Rodney Kuhn

Helping Contact Centers Use AI and Automated Scorecards to Improve Agent Engagement & Customer Experience

Rodney Kuhn is the Founder of Envision, a company that helps contact centers use AI to improve agent performance. Envision, founded in 1994, offers cloud-based workforce optimization for contact centers.2 Kuhn is dedicated to improving agent engagement and customer experience through AI, self-service options, and enhanced human interaction.4 He aims to help contact centers improve customer and agent experience and reduce Average Handle Time (AHT) by providing accessible knowledge.3

Kuhn has a background in Management Strategies & Skills and Computer Science and Engineering from the University of Washington. Prior to Envision, Kuhn held positions at Vistage International and Active Voice. Previously, Rodney Kuhn was the co-founder of Sortd, a globally recognized application.1

Highlights

Jan 1 · prnewswire.com
Capacity Transforming Customer and Employee Experience AI

Related Questions

What inspired Rodney Kuhn to start Envision?
How has Rodney Kuhn's background in Management Strategies & Skills influenced his approach to AI in contact centers?
What are some key achievements of Envision under Rodney Kuhn's leadership?
How does Envision's AI solution differ from other contact center AI tools?
What challenges has Rodney Kuhn faced in implementing AI in contact centers?
Rodney Kuhn
Rodney Kuhn, photo 1
Rodney Kuhn, photo 2
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Location

Seattle, Washington, United States