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Rodney Richardson

Medical Concierge Support And Nutraceuticals Specialist at BioTE Medical

Rodney Richardson is a Customer Experience Specialist who worked at BioTE Medical from October 2020 to November 2021.1 His key accomplishments during his time at BioTE Medical include:

  1. Helping to re-write and edit an internal knowledge management system, which increased CSAT scores from 91% to 96% within six months.1
  2. Conducting qualitative research on customer feedback to improve website design, resulting in a 3% increase in first contact resolution rates.1
  3. Participating in industry programs as a subject matter expert (SME) to stay current on best practices.1
  4. Teaching improvisational workshops based on customer data, which increased onboarding by 5% over four months.1

In addition to his work at BioTE Medical, Rodney Richardson has a background in acting and education. He holds a Bachelor of Arts in Performance Studies from The University of Texas at Austin and a Master of Fine Arts in Film from New York University.1 He has also worked as a professional actor for various networks and productions, including CBS, NBC, FX, and NYC Off-Broadway.1

Highlights

Jan 1 · scmsc.com
Biote Nutraceuticals & Supplements
Aug 15 · biote.com
Address Hormone Imbalance with Biote Hormone Replacement ...
Jul 3 · zoominfo.com
Rodney Richardson - Customer Service Representative at Biote
Mar 30 · biote.com
Biote Nutraceuticals | Hormone Supplements
[PDF] 5-At Sea - International Sea Turtle Society

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Rodney Richardson
Rodney Richardson, photo 1
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Location

Dallas-Fort Worth Metroplex