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Rodrigo da Silva

IT Manager

Professional Background

Rodrigo da Silva is a seasoned IT consultant and accredited instructor with a robust background in business process management and IT services management. He has honed his expertise by working with major national and multinational companies, where he plays a pivotal role in the management and implementation of strategic IT processes. As an ITIL Expert, Rodrigo holds various certifications, including Managing Across the Lifecycle (MALC), Service Offerings and Agreements (SOA), Planning, Protection, and Optimization (PPO), and Release Control and Validation (RCV), which affirm his dedication to excellence in IT service management.

His role as a consultant and instructor has guided many organizations in navigating the complex landscape of IT governance and project management. Rodrigo’s illustrious career includes significant positions such as Portfolio Manager and IT Governance Manager at TIVIT, where he spearheaded countless projects focused on gap analysis, action planning, and the execution of improvement implementations. His comprehensive skill set has enabled him to conduct pre-audits and oversee final audits for diverse clients, ensuring they adhere to the highest standards of IT governance and compliance.

Rodrigo’s proficiency extends beyond ITIL, as he is also a certified ISO 20000 Consultant Manager and ISO 27001 Lead Auditor. His strong foundation in international standards enhances his capability to assist organizations in achieving their ISO certifications, which is paramount in maintaining competitive advantage in today's digital marketplace.

Education and Achievements

Rodrigo embarked on his academic journey by studying management and marketing at FMU, an institute known for fostering informed and innovative leaders. He further expanded his knowledge and skills at Radial and specialized in public relations writing at ESPM, positioning himself as a well-rounded professional capable of addressing various aspects of business communication and marketing.

In addition to his formal education, Rodrigo has attained numerous accolades and certifications that bolster his reputation in IT governance and service management. His acclaimed credentials include:

  • ITIL® Expert
  • ITIL® MALC - Managing Across Lifecycle
  • ITIL® SOA - Service Offerings and Agreement
  • ITIL® PPO – Planning, Protection, and Optimization
  • ITIL® RCV - Release Control and Validation
  • ITIL® OSA - Operational Support and Analysis
  • ISO 20.000:2011 Associate
  • Cobit 4.1
  • ISO 27.000:2005 IRCA - Lead Auditor

These certifications not only testify to his expertise but also illustrate his commitment to continuous professional development in a rapidly evolving industry.

Key Contributions and Experience

Rodrigo's wealth of experience spans various celebrated organizations and industries, with notable positions held at TIVIT and IBM, among others. At TIVIT, during various roles including IT Governance Manager and Portfolio Manager, he shaped the strategic direction of IT services that catered to both operational requirements and client satisfaction. His background as an analyst of processes and business intelligence at IBM equipped him with valuable insights into data-driven decision-making, enriching his approach to consulting.

As a former member of the committee at ABNT (Associação Brasileira de Normas Técnicas), Rodrigo actively contributed to shaping industry standards, reinforcing his role as an influential voice in the domain of IT Governance. Furthermore, his tenure as a consultant and instructor at Brunise Consultoria e Treinamento enabled him to foster knowledge sharing and professional growth among emerging IT leaders.

Rodrigo’s ability to conduct comprehensive gap analyses, develop actionable strategies, and implement robust IT governance frameworks has markedly improved the operational efficiencies of numerous client organizations. His influence in shaping governance policies aligns with compliance needs, setting benchmarks that others in the industry strive to achieve.

Summary of Achievements

Rodrigo da Silva stands out as a leader in IT governance, consultancy, and instructional roles. His proven track record includes:

  • Successfully led numerous ISO 20000 and ISO 27001 implementation projects, ensuring compliance and enhancing operational excellence for clients.
  • Guided organizations through rigorous pre-audit processes and final audit supervision, contributing to a significant increase in certified entities.
  • Developed and delivered training programs on ITIL best practices, empowering IT professionals to adopt higher standards of service management.
  • Influenced the Brazilian technical standards landscape as a committee member at ABNT.
  • Leveraged data analytics and process optimization strategies from his business intelligence background to drive decision-making and strategic initiatives in IT.

Rodrigo's multifaceted expertise, extensive certifications, and hands-on experience in IT governance and management position him as a revered authority in his field. His journey reflects a relentless pursuit of excellence, continuous learning, and a strong commitment to improving IT service delivery.

tags':['IT Consultant','IT Governance','IT Services Management','Business Process Management','ISO 20000 Consultant','ITIL Expert','ISO 27001 Lead Auditor','Governance Frameworks','Service Management Training','Process Improvement','Business Intelligence'],

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Rodrigo da Silva
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Location

São Paulo, São Paulo, Brazil