Sign In

Rogier Maessen

Co-founder & Partner bij New Era Consultancy

Rogier Maessen is a Co-Founder & Partner at New Era Consultancy, a company that helps organizations implement their brand promise across all customer interactions.1 With over a decade of experience in customer experience (CX) and brand strategy, Rogier has established himself as a dynamic professional in the field.

Professional Background

Rogier's career includes significant experience at ING Nederland, where he worked for 11 years.2 During his time at ING, he was responsible for CX in both business and retail domains, and played a key role in various transitions, including the implementation of agile work methodologies in 2015.2

Expertise and Skills

Rogier is known for:

  • Customer Experience: He has extensive expertise in enhancing customer experience mindset and impact within organizations.1
  • Change Management: Rogier excels in driving changes and implementing improvements where others have faced obstacles.
  • Leadership: He has a track record of inspiring individuals and organizations to lead the way forward.
  • Communication: His style is characterized by empathy, openness, and accessibility, facilitating collaboration across all organizational levels.

Education

Rogier holds a Bachelor of Business Administration from Hogeschool voor Economische Studies.1 He has also pursued additional education, including:

  • Life Planning course (2019)
  • Intensive Language Training in Spanish at Don Quijote (2002)1

Role at New Era Consultancy

As a Co-Founder & Partner at New Era Consultancy, Rogier leverages his expertise in customer experience, agile transformations, and marketing communication. The company focuses on integrating brand strategy with customer experience, aiming to create distinctive organizational identities that improve both Net Promoter Score (NPS) and employee Net Promoter Score (eNPS).3

Rogier's approach combines analytical thinking with practical implementation, allowing him to devise and embed improvements effectively within organizational structures. His ability to motivate teams, provide constructive feedback, and drive transformative changes makes him a valuable asset in his current role at New Era Consultancy.

Highlights

Jun 10 · linkedin

Wil jij CX opnieuw betekenis geven en geloof je in de kracht van merk? New Era groeit door en zoekt een digital minded CX Consultant 🚀

 🎯 Merk & CX analyses, transformaties en trainingen bij toffe bedrijven zoals Maandag®, Oxxio, Eneco en Funda. Waar je tevens eindverantwoordelijk voor bent.

👬 je werkt samen met Alewijn Dekker, Eva Nooitgedagt , Susanne Streng , Ottelien van Pelt, Rogier Maessen dat wil je hoor :)!

🏠 We hebben een hele toffe plek aan de Houthavens.

📲 Ken je iemand of ben je zelf enthousiast? Stuur me dan een DM of mail via [email protected].

☕ Wie weet drinken we dan snel een kop koffie en dan vertel ik je alles over deze functie.

https://lnkd.in/e6wZhcrJ

Jun 3 · linkedin

Een jaar geleden zat ik met Alewijn Dekker en Eva Nooitgedagt bij de notaris om New Era Consultancy op te richten.

Organisaties helpen om hun merk(belofte) door te voeren in alle klantinteracties. Merk en Customer Experience worden één.

Dankzij het vertrouwen van klanten als Maandag®, Eneco, Oxxio en Funda hebben we afgelopen jaar samen bijzondere transformaties in gang gezet.

Gisteravond is dat beloond met de prijs voor beste nieuwe bureau van Nederland. De #SAN new kids on the block.

Super trots!

Related Questions

What are some of the key projects Rogier Maessen has led at New Era Consultancy?
How did Rogier Maessen's role at ING Nederland prepare him for his current position?
What specific strategies does Rogier Maessen use to implement customer experience improvements?
Can you provide examples of successful agile transformations led by Rogier Maessen?
How does Rogier Maessen's background in business administration influence his consulting approach?
Rogier Maessen
Rogier Maessen, photo 1
Rogier Maessen, photo 2
Add to my network

Location

Amsterdam, North Holland, Netherlands