Sign In

Ross Cochran

Experienced professional in home services and roofing industry

Ross Cochran is the Sailthru Senior Support Manager at Marigold, a position he has held since May 2023. He is based in the Nashville Metropolitan Area and has over a decade of experience in customer support, specializing in both consumer relations and technical support.

Professional Background

Before his current role, Cochran served as the Sailthru Select Support Manager at Marigold from June 2021 to August 2023, and as the Emma Support Team Manager from September 2019 to June 2021. His career includes significant experience at Campaign Monitor, where he held various roles including Dev Support Specialist and Shift Lead and Integrations Specialist. He has also worked in customer support roles at Griffin Technology and Verizon Wireless.

Skills and Goals

Cochran is committed to personal growth and contributing to the success of his employer. His strong work ethic has led to multiple advancements in his career, and he aims to apply this dedication to his role at Marigold.1

Highlights

Aug 16 · linkedin

I’m happy to share that I’m starting a new position as Sailthru Senior Support Manager at Marigold at Marigold!

Nov 3 · linkedin

Friends! We have open seats right now on THREE of our brands' Nashville support teams. You don't have to have been a connection of mine long to be 100% aware of how much I love my job with Emma, Inc. If you're tech-savvy, a strong, confident communicator and are committed to giving a standout customer experience, this may be the perfect opportunity for you to join me as a part of CM Group.

We don't just talk the talk -- we are absolutely a feedback-focused team where ownership, transparency and intentional career growth is prioritized, all while making personal connections to give that extra WOW with every customer interaction. (And we have a whole lot of fun while doing it!)

We share one pipeline for all Nashville support hiring, and here's where to apply or get more details: https://lnkd.in/dPah3En

And if I'm familiar with your work experience, please feel free to send your resume along to me directly rather than applying online. I'll get you started in the pipe right away!

Related Questions

What are Ross Cochran's main responsibilities as a Senior Support Manager at Sailthru?
How did Ross Cochran transition from customer support to managing a scooter community?
What achievements does Ross Cochran have in his career at Marigold?
How has Ross Cochran's experience at Campaign Monitor influenced his current role?
What are some notable projects Ross Cochran has led at Marigold?
Ross Cochran
Ross Cochran, photo 1
Ross Cochran, photo 2
Add to my network

Experience

Infinity Home Services

Location

Nashville Metropolitan Area