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Rumen Slavchov

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Rumen Slavchov is a seasoned professional with 13 years of experience in the BPO sector, demonstrating excellent communication, soft skills, and a strong team spirit. He thrives under pressure, excels in multitasking, and exhibits great leadership qualities.

His talent lies in creating warm and welcoming atmospheres in large groups, coupled with exceptional coaching abilities. Rumen is adept at gauging knowledge levels and addressing gaps effectively. He possesses proficient skills in Excel, presentation, and reporting, in addition to being an Agile and ITIL professional with expertise in Service Now and Active Directory.

Rumen's academic background comprises a Master's Degree in Finance and Financial Management Services, a Bachelor's degree in Economics from the University of National and World Economy, and a high school education in Foreign Languages, Literatures, and Linguistics.

Throughout his career, Rumen Slavchov has held various prominent roles including Global Service Delivery Manager at Matrix Global Services Ltd / Matrix Global USA LLC, Technical Support Team Manager at Sutherland, Project Manager at Happy Bar & Grill, Technical Team Lead at IBM, Customer Care Expert / Level 3 / Team Lead at C3i Healthcare Connections, Helpdesk Analyst Level 1 at C3i Healthcare Connections, Trainer at Pentagon Interactive, Customer Support at CallPoint New Europe, and Shift Supervisor at 7-11.

Rumen Slavchov
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Location

Bulgaria