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Ryan Harris

Sr. Manager, Incident & Escalation at Twilio Inc.

Ryan Harris is an accomplished Manager with a solid background in Anti-Abuse, Support, and Incident Response, specializing in Incident Response, Escalations to Engineering & Product, Agile Methodologies, Quality Assurance, Software Documentation, and Customer/Support Management in the information technology and SaaS industry.

He holds a BA in Sociology from Fort Lewis College and has held various managerial positions in reputable organizations such as Twilio, DataRobot, and SendGrid, with responsibilities ranging from Incident & Escalation management to Email Compliance & Anti-Fraud, showcasing strong leadership and decision-making skills.

With a data-driven approach, Ryan Harris excels in efficiently handling customer support, implementing Agile methodologies, ensuring quality assurance, and collaborating cross-functionally to drive organizational success.

Ryan Harris
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Location

Selbyville, Delaware, United States