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Ryan Seams
Head of Customer Success at AssemblyAI
Ryan Seams is the Head of Customer Success at AssemblyAI, a role he has held since November 2024. In this position, he leads teams focused on enhancing customer experiences with Speech AI technologies aimed at developers. His previous experience includes nearly a decade at Mixpanel, where he advanced through various roles, culminating in Senior Director of Customer Success, overseeing a global team dedicated to improving customer journeys through technical support and consultation.13
Education and Early Career
Ryan holds a Master of Science in Engineering Management and a Bachelor of Science in Electrical and Electronics Engineering, both from the University of Southern California. Early in his career, he worked as a Business Technology Analyst at Deloitte Consulting, where he focused on system architecture and technology solutions.13
Professional Background
At Mixpanel, Ryan's responsibilities spanned multiple facets of customer success, including onboarding, adoption, churn mitigation, and growth strategies. He managed teams across North America, Europe, the Middle East, and Asia-Pacific. His roles at Mixpanel included:
Current Role and Impact
In his current role at AssemblyAI, Ryan is committed to providing exceptional service and value to customers while navigating the complexities of AI integration into their workflows. He emphasizes the importance of understanding customer needs and adapting strategies accordingly.24
Highlights
Having worked in #analytics for the past decade, the number one reason analytics efforts fail is due to challenges with data quality and trust. It’s so challenging to work across teams and devices to define, collect, store, and send the right data to the right tool for the right end user 😡
What if there was a different way? What if you could activate insights from the data you already collect in your data warehouse in a tool built for end users to self-serve their own answers? 🤔
Couldn't be more excited for Warehouse Connectors - a new way to load your trusted data directly from your warehouse into Mixpanel. This launch shortens the development cycle to get from idea to insight from weeks and months to mere hours 🔥
Have questions or want to learn how to best leverage this in your org? Reach out, we're excited to show off the possibilities...
