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Ryan Stuart

CEO, Founder at Kapiche - Understanding human feedback at scale - We're hiring! 🚀

Ryan Stuart is a seasoned entrepreneur and leader in the technology industry, currently serving as the CEO and Founder of Kapiche, a revolutionary business intelligence platform.

With a background in Software Engineering and over 10 years of experience, Ryan leads a skilled team dedicated to simplifying data analysis and facilitating informed decision-making for organizations worldwide.

His expertise spans backend and frontend development, cloud deployments, agile practices, and project management, ensuring efficient and effective tech solutions.

Ryan's passion lies in leveraging data and technology to drive superior business outcomes and empower companies to prioritize human-centric decisions.

He holds a Bachelor of Engineering in Software Engineering from The University of Queensland and has received education from Canterbury College.

Prior to establishing Kapiche, Ryan gained valuable experience as a Contract Software Engineer at various companies, a Product Manager, and Software Engineer at Leximancer, and a Junior Software Engineer at Daesim Technologies Pty Ltd.

Highlights

Aug 30 · linkedin

AI is revolutionizing how Insights teams can leverage unstructured data for feedback analysis 🚀

Recent AI advancements allow us to:

  • Transform messy, unstructured data into actionable insights
  • Extract key information from customer calls and emails
  • Identify high-frustration issues to prioritize for product teams
  • Consolidate specific product feedback across channels
  • Aggregate insights and distribute to relevant teams

The richness of these unstructured data sources, once processed by AI, can provide significantly deeper insights than traditional surveys alone.

This opens up exciting possibilities for CX and Insights professionals:

  • Tap into authentic, unprompted customer feedback
  • Uncover "unknown unknowns" not captured in surveys
  • Measure customer sentiment and emotion
  • Identify emerging issues and trends in real-time
  • Provide data-driven recommendations to multiple teams

How is your organization leveraging AI to extract value from unstructured feedback? What challenges have you faced in implementing these technologies?

#CustomerInsights #AI #CX #VoiceOfCustomer

Aug 2 · linkedin

As Head of CX, demonstrating ROI is crucial.

Here's how to showcase your value 👇

✅ Align with business goals: Tie your CX initiatives directly to company-wide objectives.

✅ Speak the C-suite language: Translate CX metrics into financial terms. What does an increase of 2 NPS points mean in $?

✅ Implement predictive analytics: Use AI to forecast the impact of CX improvements on revenue.

✅ Create a CX dashboard: Visualize key metrics for engage relevant stakeholders.

✅Celebrate wins: Regularly share success stories that highlight CX's impact on the bottom line.

Proving CX value isn't just about justifying budgets—it's about driving organizational change.

Customers that know what 1 NPS point is worth to their organization have a much easier time getting buy-in across every department to drive that org change.

Don't just measure CX—monetize it. Your ability to prove ROI is your ticket to the C-suite table.

Ryan Stuart
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Location

Greater Brisbane Area