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Sabrina Meditz
Strategy Development - B2B & B2C Support - Product Leadership - Industry: Entertainment, Platform, Gaming, BPO, & eCommerce
Professional Background
Sabrina Meditz is a remarkable global strategy leader whose career spans over two decades, excelling in a variety of roles within matrixed organizations. Sabrina has carved a niche for herself in driving customer service enhancements, business-to-business support, localization strategies, and performance improvement initiatives that significantly bolster quality assurance systems. Having a successful track record, she focuses on program and product management while showcasing exceptional people leadership and process excellence.
Sabrina has successfully implemented strategic change management solutions that have driven organizational excellence across her professional journey. Her extensive background in developing multi-channel customer and business experience strategies is commendable. One significant achievement that stands out is her ability to improve self-service by 9% through consumable knowledge, illustrating her adept handling of critical data. By fine-tuning the granularity of data in a comprehensive product feedback loop, she effectively reduced key contact drivers by an impressive 78%.
In previous roles, Sabrina restructured support teams to yield significant efficiency gains, culminating in a 26% reduction in headcount alongside a remarkable 28% increase in unplanned work—a feat that showcases her ability to harmonize operational strategies with business goals. Another noteworthy achievement involved automating bug data (Voice of the Customer - VOC), which increased the identified bug closure rate by 14% while slashing closure times from days to hours, ultimately resulting in the reduction of contact by hundreds of thousands during a single launch study.
Education and Achievements
Sabrina’s academic journey has solidified her foundation for her impressive career trajectory. She began her studies at the prestigious University of California, Los Angeles (UCLA), further honing her skills at the University of Southern California and Brandman University, which is part of the Chapman University System. Additionally, she has complemented her education with studies in Graphic Design at Broward College, underscoring her multifaceted skill set.
Her educational background provides her with a strong theoretical framework that she has applied to real-world scenarios, propelling her career forward in various leadership roles. Through a blend of formal education and hands-on experience, Sabrina has developed her competencies across numerous domains of business operations.
Career Highlights
Throughout her career, Sabrina has held critical leadership positions that have shaped the way organizations operate in today's fast-paced business landscape. Most prominently, she serves as the Head of Developer Partnerships for Gaming at Meta. In this capacity, she leverages her insights into emerging trends within the gaming sector, facilitating strong partnerships and driving collaboration across development teams.
Before her tenure at Meta, Sabrina made significant contributions at Blizzard Entertainment, a company renowned for its pioneering advancements in the gaming industry. As the Product Planning & Partner Success Director, she was instrumental in bridging communication and operational gaps between product management teams and partners. Her leadership as the Senior Global Organizational Effectiveness Leader and Senior Global Development Leader at Blizzard further showcases her versatility and commitment to optimizing team performance at every level of the organization.
Prior to her impactful journey at Blizzard, Sabrina served as the Training & Operations Director at eBay, designing and implementing training ecosystems that enhanced operational efficiency throughout the company. Her experience extends to healthcare as well, where she excelled as a Senior Development Manager at UnitedHealth Group, and earlier, she held several key positions at Sitel, including Development Manager and Design Manager. Each of these roles has contributed to her holistic understanding of business processes and customer engagement strategies, making her a well-rounded leader in any organizational context.
Skills and Competencies
Sabrina's diverse skill set encompasses a variety of essential areas critical to effective leadership and innovative strategy development. Her expertise includes but is not limited to:
- Strategic Direction & Planning: Proficient in outlining clear, actionable strategies that align with organizational goals.
- Global Leadership (Matrixed): Skilled in navigating complex organizational structures to foster collaboration and drive effective outcomes.
- Publishing: Experienced in managing publishing processes for multiple platforms, including Mobile, PC, Console, and Digital Products.
- Customer Experience & Service: Dedicated to enhancing the overall customer journey and experience across all touchpoints.
- *Knowledge Management (KCS)
Highlights
Let's talk about conventions and safety. My dad is a retired Chief of Police, which meant growing up was filled with tons of safety advice. After seeing Sarah Thomson's post (https://bit.ly/48ZpiFS) and Amir Satvat's posted plea to the community (https://bit.ly/47Wynhm), I was compelled to compile a guide with actionable safety tips, an attempt to empower attendees with strategies for a safer convention.
I will admit It's disheartening to pen something like this, a reflection of our society's shortcomings in ensuring a secure environment for all, particularly for women, people of color, and LGBTQ+ attendees. Let's commit to making these vibrant gatherings a safe space for every attendee.
#GamingConventions #SafetyFirst #InclusiveGaming #GDC #GDC2024 #Dice #DICEVegas2024
🚀 Upcoming Events for Game Industry Professionals Affected by Layoffs Community support is more important than ever. If you've been affected by recent layoffs in the gaming industry, I've compiled a list of upcoming events that could provide valuable resources, networking opportunities, and moral support. Let's navigate these times together!
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Ask a Recruiter with Gina Jaio and Jon Wolheim - 📅 When: Friday, Feb 2, 12 PM PST - 🌐 Where: https://bit.ly/3w743Di - 💡 Details: Gain insights from experienced recruiters on navigating the job market.
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Tracy Kennedy Laid-off Game Developer Meetup - 📅 When: Tuesday, Feb 6, 11 AM-2 PM & Thursday, Feb 8, 12 PM-3 PM - 🌐 Where: https://bit.ly/3HKwMAG - 💡 Details: A supportive space for laid-off game developers to connect and share experiences.
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A Day of Game Design and Development - 📅 When: Saturday, Feb 3, 7 AM-5:30 PM - 🌐 Where: https://bit.ly/48XDW0m - 💡 Details: Dive into game design and development resources while supporting Scott Rodgers in his fight against cancer. (Bonus: hear from one of my favorites Amir Satvat)
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Cristina Amaya's Weekly Discussions - 📅 When: Weekly - 🌐 Where: https://bit.ly/42v2dIM - 💡 Details: Join weekly discussions tailored for professionals in the gaming industry; you will need to be vetted first; see the link for more info.
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Resume Review Session with Sabs (me) - 📅 When: Wednesday, Feb 15, 10 AM PST - 🌐 Where: https://bit.ly/42vsiaJ - 💡 Details: Offering resume writing help and live feedback on submitted resumes to help you stand out in your job search.
This is a time for us to pull together and support one another. These events are great opportunities to learn, network, and find the encouragement we need to move forward. Feel free to share this post with anyone who might benefit.
#GamingIndustry #LayoffsSupport #Networking #CareerDevelopment #GameDev
