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Sachith Rajagopal

India Business Head- Technology Vertical (GSI, BPO, ITES, CRM & Software) @ Exotel

Sachith Rajagopal is a seasoned professional with over 14 years of experience in sales and go-to-market strategies, particularly within SaaS companies.

Specializing in digital transformation for enterprises, he excels in CPaaS, CCaaS, and conversation AI solutions.

Currently serving as the National Business Head for IT/ITES, Technology, and HiTech business vertical, Sachith leads a dynamic team focused on facilitating Omni Channel solutions to enhance customer experiences, especially in the unified communication space.

With a belief in problem-solving over selling solutions, he is dedicated to cultivating lasting client relationships to help them achieve their business objectives.

Education-wise, Sachith Rajagopal holds an MBA in Marketing and Systems from Amrita School of Business and a B.Tech in Computer Science and Engineering from Amrita School of Engineering.

His professional journey includes key roles like National Business Head-Technology & Partnerships, Associate Director-GTM & Strategy, Senior General Manager-Enterprise Sales, and General Manager-Global Enterprise Business at Exotel.

Prior to his tenure at Exotel, he held positions such as Application Sales Manager at Oracle India Pvt. Ltd, Manager-Enterprise Accounts at Tally Solutions Pvt Ltd, Programmer Analyst at Cognizant Technology Solutions, and Lecturer on Contract at Cochin University of Science and Technology.

Highlights

Jun 13 · linkedin

It was a truly insightful chat with Sandesh Shinde (CIO Operations- FIS Global) on what the future holds with Gen AI enabled solutions for the IT industry & Fintechs. We discussed on various aspects like data security around AI, how Gen AI can change Customer Experience and solve current challenges faced by organisations across industries. Always a pleasure to interact and learn from industry veterans!

Sharing the video link below.

Thanks for the opportunity Khushbu Soni & for being a wonderful host.

CIO News Exotel #GenAI #ConversationalAI #AITransformation

Dec 31 · linkedin

If 2023 did NOT challenge you, then brace yourself for 2024!

The major positive of 2023- it was the year of hope where the dreaded Covid word was not in the limelight.

But it did change the 3 year status quo

-No more comfort of working from home. -Relocate back to the office cities. -Increased expenses. -Gen AI is not just a buzz word anymore. -Funding winter. -Layoffs. -Emphasis on profits rather than topline or customer acquisition. -Change of Roles and Responsibilities.

If you experienced the above and survived, then you should be grateful to 2023 for throwing these challenges at you and making you tougher. The learnings will certainly make one seasoned for similar challenges in the future.

Hopefully the experience and knowledge gained from 2023 will shape a prosperous 2024 for all.

Wishing everyone a Happy New Year 2024!

#Challengeisgood #Happynewyear2024

Sachith Rajagopal
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Location

Bengaluru, Karnataka, India