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SAFe® Manoj Sharma

Program Governance Manager at IBM

SAFe® Manoj Sharma is an accomplished IT professional with certifications in ITIL® V3 Expert and Cobit 4.1. He brings years of experience in Service delivery, SLA Management, Project Management, and IT Governance, with a strong foundation in telecoms and IT services. Manoj excels in Contract and SLA management, ITIL Service Management, Project Management, and thrives in outsourced and Managed Services environments. With a keen eye for detail, he has managed Service Levels Agreements under rigorous Risk/Reward contractual setups, particularly in IT/Telecom Services. His expertise extends to drafting Service Levels for green-field Managed Services Contracts, adept in Negotiations, and skilled in Arbitration. Manoj holds an MBA in Business Administration and Management from Pondicherry University and has been associated with renowned organizations like IBM and Nortel Networks in various capacities, including Program Governance Manager, Project Manager Program Management Office, Goverance & SLA Manager, and Specialist in Service Delivery at COLT Telecom.

SAFe® Manoj Sharma
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Location

Gurgaon, Haryana, India