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Sam Collis

Principal Customer Champion at Zapier

Sam Collis is a seasoned professional with a strong background in building, scaling, and managing teams within the support industry. With extensive experience as a Support Manager at various levels in global organizations, Sam has demonstrated his expertise in leading teams to success.

Sam's journey in team management includes scaling teams from regional to global levels, growing team sizes from 5 to 30+ individuals. He has a profound understanding of the significance of planning, prioritizing, and adaptability, essential skills in the dynamic support environment. Sam's ability to make sound decisions in high-stakes hiring situations reflects his robust decision-making skills honed over time.

Passionate about aligning team growth with business expansion, Sam excels in identifying opportunities to enhance support functions and strongly advocates for investing in support areas for emerging businesses. Beyond team building, Sam possesses a strong acumen for data analysis and conducting experiments, particularly focusing on the value of chat support, email queue management, response time optimization, and ROI modeling.

With a solid educational foundation at Caulfield Grammar and a Bachelor of Arts in International/Global Studies from Monash University, Sam Collis brings a unique blend of theoretical knowledge and practical expertise to his professional endeavors.

Throughout his career, Sam has held key roles such as Principal Customer Champion, Support Manager, and Customer Champion at Zapier, showcasing his versatility and adaptability. He has also contributed his skills and experience to organizations like Emma, Inc., Bayview International Hotels & Resorts, The Royal Australasian College of Physicians, and Sacks & Associates, where he has made significant impacts in various capacities.

Combining his hands-on experience in support management, strategic planning, and data analysis, Sam Collis emerges as a multifaceted professional adept at driving team success and business growth through innovative approaches and a deep-rooted passion for excellence.

Sam Collis
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Location

Australia