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Sam Evans

Strategic Customer Success Manager - Tier 1 at Rapid7

Sam Evans is a Strategic Customer Success Manager - Tier 1 at Rapid7.3 He has extensive experience in account management and customer success, particularly in the technology and cybersecurity sectors.13

In his role at Rapid7, Sam is responsible for:

  1. Building and maintaining strong relationships with key stakeholders, including CISOs and other technology users.2
  2. Understanding customers' unique cybersecurity goals and creating Success Plans.2
  3. Providing customers with necessary support and guidance to meet their goals and secure renewals.2
  4. Acting as a trusted advisor, using his cybersecurity knowledge and expertise of Rapid7 products to ensure customers maximize the value of their investment.23

Sam's background includes:

  • Over 3 years of experience in Customer Success, Account Management, or Consulting, likely from a high-tech or SaaS company.2
  • Strong understanding of technical concepts and experience advising customers, including C-level executives, on how to best use and adopt SaaS platforms for faster ROI.2
  • Excellent interpersonal and communication skills.2
  • Problem-solving mentality with the ability to navigate complex situations.2

Sam Evans is part of Rapid7's Customer Success team, which plays a crucial role in creating customer advocates in their technical environment.23

Highlights

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Manager, Customer Success - Public Sector - Rapid7 | Built In Boston
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Senior Customer Success Manager - Rapid7 | Built In Boston

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Sam Evans
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Location

Greater Boston