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Sam Evans

Strategic Customer Success Manager - Tier 1 at Rapid7

Sam Evans is a Strategic Customer Success Manager - Tier 1 at Rapid7.3 He has extensive experience in account management and customer success, particularly in the technology and cybersecurity sectors.13

In his role at Rapid7, Sam is responsible for:

  1. Building and maintaining strong relationships with key stakeholders, including CISOs and other technology users.2
  2. Understanding customers' unique cybersecurity goals and creating Success Plans.2
  3. Providing customers with necessary support and guidance to meet their goals and secure renewals.2
  4. Acting as a trusted advisor, using his cybersecurity knowledge and expertise of Rapid7 products to ensure customers maximize the value of their investment.23

Sam's background includes:

  • Over 3 years of experience in Customer Success, Account Management, or Consulting, likely from a high-tech or SaaS company.2
  • Strong understanding of technical concepts and experience advising customers, including C-level executives, on how to best use and adopt SaaS platforms for faster ROI.2
  • Excellent interpersonal and communication skills.2
  • Problem-solving mentality with the ability to navigate complex situations.2

Sam Evans is part of Rapid7's Customer Success team, which plays a crucial role in creating customer advocates in their technical environment.23

Highlights

Aug 9 · linkedin

Thinking of all my friends and colleagues at Rapid7 that were impacted by the layoffs yesterday. This is a big loss and I will really miss being on the same team. I am happy to help in any way possible as you look for new and exciting opportunities, so please do not hesitate to reach out.

For anyone looking for new talent in my network, there are a bunch of rockstars that would be phenomenal additions to your team and culture. Please reach out if you see someone in my network I can connect you with.

Nov 19 · linkedin

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Sam Evans
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Location

Greater Boston