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Sam Loveland
Sam Loveland is an accomplished customer success executive with over 20 years of experience in the SaaS industry.13 She previously held the position of Vice President, Global Customer Success at ServiceNow, where she led a 500+ global team responsible for driving increased deployment, customer adoption, and value acceleration of ServiceNow's products.1
Loveland's career highlights include:
- Vice President of Customer Success at Salesforce, where her team defined and established the role of Customer Success as it is widely known today.1
- Vice President of Customer Engagement at Yammer, where she played a key role in driving customer adoption that contributed to the company's acquisition by Microsoft.1
- Most recently, Chief Customer Officer at Salesloft, a position she assumed in August 2023.13
Throughout her career, Loveland has been instrumental in driving some of the largest SaaS customer adoptions in the industry.1 She is known for her expertise in customer success programs and her ability to accelerate time to value for customers.13
Loveland's approach to customer success emphasizes building trust and focusing on customer needs. She believes that when customers are successful, the company is successful.4 Her LinkedIn profile (username: sam-loveland-b19775) reflects her commitment to empowering customer, partner, and employee success through workforce enablement.2
Highlights
Let me share an unpopular opinion: Google and Yahoo's introduction of new regulations on bulk email sending is actually a good thing.
Hear me out. If email inboxes become less cluttered, it will be easier than ever before for sales teams to cut through the noise and engage with buyers.
That’s not to say you won’t have to make changes to your email marketing strategy. It will be more critical now than ever to employ email best practices across your entire revenue team.
But that's something Salesloft has always been passionate about. We help our customers employ email best practices across their revenue teams. With industry leading defaults and email workflows that make it easy for reps to send relevant, personalized messages, organizations can be certain that their domain credibility and brand reputation stay strong while being able to work towards their revenue goals.
Plus, Rhythm and Conductor AI help sellers see engaged prospects (thanks to internal and 3rd party signals) and give sellers the context they need to write and deliver highly personalized and timely emails- not unwanted noise.
Salesloft
We are actively looking for talented Customer Success Managers at ServiceNow! Come check us out -
