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Samuel Gier

Customer Experience - India at Nothing

Samuel Gier is the Customer Experience Manager for Nothing India, a position he has held since at least January 2024.2 He has over 14 years of experience in customer service and has been recognized for his work in the field. In 2019, Gier was awarded the title of '50 Most Impactful Customer Service Professionals' at the CMO Asia Awards.1

Prior to his role at Nothing, Gier served as the Vice President of Customer Experience at Milkbasket, an Indian grocery delivery startup, for nearly three years.1 During his tenure at Milkbasket, he helped the company achieve a customer retention rate of over 95%.1

Gier is known for his attention to detail and focus on creating delightful customer experiences. He believes that customer experience should be embedded into every function of an organization and views it as a way of life for a company.1 His approach to customer experience involves analyzing data to make every customer touchpoint fruitful and staying up-to-date with industry trends.1

At Nothing, Gier continues to apply his expertise in customer experience. The company has been expanding its presence in India, including the establishment of 300 service centers and plans for additional exclusive service centers.3 Gier's role likely involves overseeing these customer service initiatives and ensuring a positive experience for Nothing's growing customer base in India.

Highlights

Nov 10 · nothing.community
Nothing India is finally profitable - FY24 Financials Revealed
Nothing Is the Fastest-Growing Smartphone Brand in H1 2024 with ...
Mar 8 · storyboard18.com
London based Nothing targets AI device market, explores ...
Mar 2 · inc42.com
Nothing To Make Smartphones In India, Aims To Make The Country ...
samuelgier - Nothing Community
Dec 15 · yourstory.com
Smartphone startup Nothing's India head Manu Sharma quits
Mar 14 · verloop.io
The Un-CEO Series - Samuel Gier, MilkBasket's Herald of Success

Related Questions

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What strategies does Samuel Gier implement for customer experience at Nothing?
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What challenges has Samuel Gier faced in his role at Nothing?
Samuel Gier
Samuel Gier, photo 1
Samuel Gier, photo 2
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Location

Gurgaon, Haryana, India