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Sasi Yajamanyam

Director, Customer success - Author of "Next Gen Customer Success - A model to breakdown the silos" (expected publication Summer 2021)

Sasi Yajamanyam is an experienced professional in the field of customer success and technology. He currently serves as the Director of ServiceNow Impact, Digital CS at ServiceNow, a position he has held since August 2022.1 Prior to this role, he was the Director of Customer Success at Scale for the same company from August 2019 to August 2022.1

Yajamanyam has a diverse background in IT and customer success, with previous roles including:

  • IT Business Management Principal Consultant at ServiceNow
  • Director of CIO Advisory Services at CEB
  • IT Strategy and Planning Manager at Freddie Mac
  • Senior Consultant in IT Strategy at IBM Global Business Services
  • Various IT audit and governance roles at Fannie Mae1

He is also an author, having written the book "Reimagine Customer Success: Designing Organizations Around Customer Value," which explores customer-centric approaches in business.12 Yajamanyam is known for building products, programs, and teams to help customers maximize their technology investments.1

In his current role, Yajamanyam is actively involved in hiring for various Product Management positions across the US, EMEA, the Middle East, and India.3 He is based in Vienna, Virginia, and has over 500 connections on LinkedIn.1

Highlights

Dec 30 · youtube.com
We discussed his new book 'Reimagining Customer Success'.
We discussed his new book 'Reimagining Customer Success'.
May 25 · servicenow.com
How To Manage Demand For The ServiceNow Platform ...
Apr 3 · indiegogo.com
Next Gen Customer Success - by Sasi Yajamanyam | Indiegogo
Next Gen Customer Success - by Sasi Yajamanyam | Indiegogo

Related Questions

What inspired Sasi Yajamanyam to write "Reimagine Customer Success"?
How has Sasi Yajamanyam's experience at ServiceNow influenced his approach to customer success?
What are some key takeaways from Sasi Yajamanyam's book?
How does Sasi Yajamanyam's work at ServiceNow impact digital customer success?
What challenges has Sasi Yajamanyam faced in his career, and how did he overcome them?
Sasi Yajamanyam
Sasi Yajamanyam, photo 1
Sasi Yajamanyam, photo 2
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Location

Vienna, Virginia, United States