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Saurabh Guru

Solutions Engineering, Implementation Leader at Whatfix

Saurabh Guru is an experienced professional currently working as the Global Head of Customer Solutions at Whatfix.4 He has a background in customer success, technology, and people management.

Professional Experience

Saurabh has held leadership positions in the customer success and solutions domain at Whatfix, a Digital Adoption Platform company. His role involves overseeing customer solutions on a global scale, indicating his expertise in enterprise software and customer-centric approaches.1

Areas of Expertise

  • Pre-sales and Post-sales: Saurabh has insights into structuring solutions functions across pre-sales and post-sales operations.2
  • SaaS Consulting: He provides independent consulting services to SaaS organizations, helping them scale their post-sales operations.3
  • Customer Success Engineering: His current role involves leading customer success engineering initiatives at Whatfix.

Education and Location

Saurabh Guru completed his education at Guru Ghasidas University and is based in Karnataka, India.34

Professional Network

As an industry professional, Saurabh is connected to other experts in the field, such as Ori Steinitz, and is part of the broader Whatfix team that includes individuals like Aarathi Nair, who works as a Digital Adoption Associate at the company.5

Saurabh Guru's LinkedIn profile can be found under the username "saurabhguru", where he likely shares insights about customer solutions, SaaS, and digital adoption strategies.3

Highlights

Sep 2 · linkedin

Looking for immediate joiners #SolutionsEngineers, Technical Consultants, Technical Account Managers!

  • Communication Skills, Customer Facing
  • Technical Accumen to understands Systems & Integration + Aptitude
  • Critical Thinking, Big Picture Perspective
  • Trainability

Work in a niche domain, be part of a great Scale up journey. Be part of something big, and category leading!

Reach Out in DM, IF available to join immediately! Our hiring TAT is less than 1 week! 😁

#hiring #bengalurujobs

Mar 11 · linkedin

🌟 Late, but an exciting post 🎉

🚀 Our Customer Solutions Team clinched the Team of the Year Award for 2023! 🏆 This isn't just an award; it's a testament to the dedication, passion, and tireless effort this team poured into making a difference for our customers every single day.

👥 Leading this stellar team, I've been fortunate to work alongside the most dynamic and committed individuals in my 17-year career. A big shout-out to the incredible managers - Abinaya, Akbarali, Chandrakant, Niveditha, and Ashish. that guides this team of 50+ brilliant minds, from whom I learn something new daily. 🌱

🙏 A heartfelt thanks to Mohit Jain, Kiran Patil, Khadim Batti , Vara Kumar Namburu, and Kapil Ashok Jaiswal for setting the vision that lights our path. Your unwavering support is our backbone. Adding to it the exemplary guidance and encouragement from CS Leadership, Engineering and Product teams and Managers, fuel our drive to excel.

🤝 To our Support, Engineering and Product Teams, this award is as much yours as it is ours. Your friendship, collaboration, and the relentless push towards excellence inspire us to go above and beyond for our customers.

Let's continue to innovate, inspire, and impact together. Here's to many more milestones and achievements ahead! 🌈 #TeamWhatfix #AwardWinning #CustomerSuccess #TogetherWeAchieveMore

Related Questions

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Saurabh Guru
Saurabh Guru, photo 1
Saurabh Guru, photo 2
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Experience

Global Head of Customer Solutions at Whatfix (January 2022 - Present)
Director, Solutions at Whatfix (July 2021 - January 2022), Associate Director, Solutions at Whatfix (January 2020 - August 2021), Lead Solution Architect at Whatfix (June 2019 - January 2020), Technic at Tata Consultancy Services (February 2007 - July 2010)

Education

Bachelor of Engineering in Computer Science from Guru Ghasidas University (2002 - 2006)

Location

Bangalore Urban, Karnataka, India