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Scott Draeger

Improving customer experiences in heavily regulated industries.

Scott Draeger is the SVP of Product Marketing and Vertical Solutions at Smart Communications, a position he has held since September 2023.15 With over 20 years of experience in the customer communication industry, Scott specializes in improving customer experiences for heavily regulated industries such as financial services, insurance, and healthcare.4

Career Highlights

  • Current Role: At Smart Communications, Scott leads a team focused on delivering marketing and product strategies to enhance customer experiences and operational efficiency.1
  • Previous Positions:
    • Customer Experience Officer and VP of Customer Transformation at Quadient (2018-2023)5
    • VP of Product Marketing and VP of Product Management at Quadient (2014-2018)5
    • Various roles at HP Exstream and Exstream Software (2007-2013)5

Expertise and Contributions

  • Scott is known for his expertise in customer communications management (CCM) and forms automation technology.3
  • He has contributed to industry associations, serving on the Association Board of Directors for Xplor International from 2011 to 2016.5
  • In 2018, Scott was named "Xplorer of the Year" by Xplor International for his significant service to the association and the customer communications industry.5

Education and Skills

  • MBA in International Business from Lake Forest Graduate School of Management1
  • Bachelor of Arts in English and French from the University of Nevada-Las Vegas1
  • Certified Customer Experience Professional1

Scott Draeger is recognized for his ability to help organizations improve their customer communications while navigating complex regulatory environments.2 His LinkedIn profile (username: scottdraeger) showcases his extensive experience and thought leadership in the field of customer communications and experience management.5

Highlights

Aug 22 · linkedin

I’m happy to share that I’ve obtained a new certification: Business Presentation Skills Training from SecondNature International! Sonia Legg is an amazing instructor. Maybe I won't put so many people to sleep this autumn's (spring for the FST Media) conference season.

Aug 21 · linkedin

As organizations strive to build stronger customer relationships, it is important to examine many departments to find and remove friction. Aspire CCS's research on Interactive Experience Management (IXM) highlights how organizations streamline customer experiences, improve conversions, and comply with regulations.

Check out a great introduction to IXM from Aspire's George Parapadakis https://lnkd.in/gkc-jYPD

Related Questions

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Scott Draeger
Scott Draeger, photo 1
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Location

Greater Chicago Area