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Scott Draeger
Improving customer experiences in heavily regulated industries.
Scott Draeger is the SVP of Product Marketing and Vertical Solutions at Smart Communications, a position he has held since September 2023.15 With over 20 years of experience in the customer communication industry, Scott specializes in improving customer experiences for heavily regulated industries such as financial services, insurance, and healthcare.4
Career Highlights
- Current Role: At Smart Communications, Scott leads a team focused on delivering marketing and product strategies to enhance customer experiences and operational efficiency.1
- Previous Positions:
Expertise and Contributions
- Scott is known for his expertise in customer communications management (CCM) and forms automation technology.3
- He has contributed to industry associations, serving on the Association Board of Directors for Xplor International from 2011 to 2016.5
- In 2018, Scott was named "Xplorer of the Year" by Xplor International for his significant service to the association and the customer communications industry.5
Education and Skills
- MBA in International Business from Lake Forest Graduate School of Management1
- Bachelor of Arts in English and French from the University of Nevada-Las Vegas1
- Certified Customer Experience Professional1
Scott Draeger is recognized for his ability to help organizations improve their customer communications while navigating complex regulatory environments.2 His LinkedIn profile (username: scottdraeger) showcases his extensive experience and thought leadership in the field of customer communications and experience management.5
Highlights
Sep 24 · cutterassociates.com
Vendor View: Unlocking Operational Efficiency - Cutter Associates
Feb 14 · smartcommunications.com
2023 Year in Review for Financial Services | Smart Communications
Aug 25 · documentmedia.com
Customer Journey Mapping as a CCM Planning Tool - documentmedia.com
Jul 23 · CXNetwork
CXN Live: Omnichannel CX 2021 - CXNetwork
Mar 26 · info.bai.org
Improve your lending experience while de-risking your portfolio - BAI

