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Sebastiaan de Vries

Member of TUI BENE Board | Head of Customer Services BeNe & TUI Dutch Caribbean | TUI

Sebastiaan de Vries is a prominent figure in the tourism industry, currently serving as the Head of Customer Services BeNe & TUI Dutch Caribbean at TUI, and is also a member of the TUI BENE Board.123 His career journey is noteworthy:

Career Progression

  1. Education: Sebastiaan studied International Tourism Management at Tio University, completing his Bachelor's degree in 2.5 years after graduating from a vocational school for tourism (MTRO).1

  2. Early Career at TUI:

    • Started with an internship at TUI Netherlands
    • Conducted research on the Indian Ocean region, focusing on Mauritius, Seychelles, and Reunion
    • Wrote his final thesis based on this research1
  3. Product Manager:

    • Worked as a product manager for Asia & Africa at TUI Netherlands
    • Responsible for destinations including Sri Lanka, Maldives, Gambia, Mauritius, Seychelles, and Reunion
    • Duties included contract negotiations, brochure design, marketing support, and on-site inspections1

Current Role

As Head of Customer Services BeNe & TUI Dutch Caribbean, Sebastiaan plays a crucial role in enhancing customer experience:

  • Oversees the implementation of AI-powered customer service tools, such as 'Theo', which assists agents in handling customer queries more efficiently2
  • Focuses on reducing hold times and improving response accuracy
  • Contributes to employee satisfaction by empowering agents with accurate information2

Sebastiaan is known for his ambition and enthusiasm for the tourism industry, describing it as a business with "never a dull moment".1 His experience and leadership continue to shape TUI's customer service strategies in the Benelux region and Dutch Caribbean.

Highlights

Feb 2 · linkedin

Graag vertel ik dat ik als Member of TUI BENE Board en Head of Customer Services BeNe & Dutch Caribbean ga beginnen!

Nov 18 · linkedin

Continuous Improvement at the hart of our Customer Services Strategy. That was our message during #CSC2023, our colleague conference for all Dutch and Belgium colleagues working at TUI

We have celebrated our Customer Services Superheroes and inspired our team by illustrating the value of clear goals, new technology (like GenAI), our communication methods and a lot more.

The high involvement of our colleagues during the day was rewarded by a great evening of networking, fun and a walking dinner.

A shout out to Cécilia Trussart for moderating this event and Metly Nederveen playing a crucial role in the organization of this memorable day.

Thank you Ron van Munster, Peter Schuil and Stijn De Hert for joining me on stage, offering answers to all questions asked by our colleagues.

I am really proud of the effort and achievements of this amazing team and have full confidence our FY24 goals will be pursuit with clear focus!

Thank you Frans Leenaars & Ramón Delima for addressing all of us with your video message. Rob O., Noelia Sanchez, Jill Verhoeven, Ali Chhaib, Patsy Mahieu, Jordi Bonouvrié, Ilse de Groot-ten Haken, Nieki Van den Abeele, Guido van Wesel a big thank you for the inspiration sessions and of course all other CSC colleagues for your help and assistance during the day.

Related Questions

What are Sebastiaan de Vries' main responsibilities as Head of Customer Services BeNe & TUI Dutch Caribbean?
How did Sebastiaan de Vries transition from a product manager to a customer services role?
What are some of the challenges Sebastiaan de Vries faces in his current position?
How does Sebastiaan de Vries' background in tourism management influence his work at TUI?
What destinations does Sebastiaan de Vries focus on in his role at TUI?
Sebastiaan de Vries
Sebastiaan de Vries, photo 1
Sebastiaan de Vries, photo 2
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Location

Zutphen, Gelderland, Netherlands