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Shanna Hayes
Director of Customer (Student) Experience & Retention at Southern New Hampshire University
Shanna Hayes, who goes by the LinkedIn username 'shanna-hayes,' is a professional specializing in customer experience, particularly in the higher education sector. Here are some key details about her:
- She works as a CX-PRO, which stands for Customer Experience Professional, at the Student Debt Crisis Center (SDCC), although her primary affiliation appears to be with Southern New Hampshire University.13
- At Southern New Hampshire University, she is focused on student experience and retention, aligning with her customer-centric approach.
- Shanna Hayes has been open about her personal journey, including taking time off for mental health and sharing her recovery from a Traumatic Brain Injury (TBI) and its impact on her student loan situation.23
It's important to note that there are multiple individuals named Shanna Hayes on LinkedIn, but the specific profile in question is associated with her role in higher education and customer experience.
Highlights
Dear Education, We don't have a recruitment crisis, we have a retention crisis. The quick fixes to get more folks certified will not stop the bleeding. We must begin to prioritize the experience of our teachers, faculty, and staff. Now is the time to listen to their challenges and begin dissecting these to improve their day to day experiences. Folks cannot provide the best educational experience for our students if they're doing their best to survive. Prioritizing the employee experience in education, will directly correlate to prioritizing the overall student experience.
Sincerely, The former K12 teacher who's now also #leavingacademia
Shout out to Michael Kurilla, MEd who's post about pay equity in higher ed inspired this post.
#education #employeeexperience #listen #deareducation #teachers
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Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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