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Shantanu Garud
Senior Director of UX at Zenefits
Professional Background
Shantanu Garud is a distinguished user experience design professional with over 20 years of experience in the industry. His impressive journey has seen him work with some of the most reputable companies, where he has honed his skills in translating complex business goals and user needs into intuitive and user-friendly solutions. At the core of his professional philosophy is the belief that great design not only enhances the user experience but also creates substantial value for investors. Shantanu has a proven track record of bridging the often-challenging gap between design and development. By prioritizing design trade-offs and understanding the intricate details of user-centered design, he has been instrumental in delivering product visions that resonate across diverse platforms and devices.
Shantanu currently serves as the Senior Director and Head of User Experience & Design at Zenefits. In this pivotal role, he leads a talented team of designers and is responsible for shaping the overall design strategy of products that aim to serve businesses across various sectors. His leadership style is deeply rooted in mentorship; he is passionate about building, coaching, and managing geographically distributed design teams. By providing design training and workshops, Shantanu ensures that emerging designers receive the guidance and support they need to thrive in their careers. Over the years, he has developed an agile team of design experts who are dedicated to making impactful contributions to the company’s success.
Before joining Zenefits, Shantanu was the Director and Head of UX Design at 8x8, where he played a crucial role in enhancing the user experience of their offerings. His tenure included significant responsibilities in mentoring and leading design processes that drove innovation. Earlier in his career, Shantanu made valuable contributions as a Lead Interaction Designer at Yahoo! Inc., where he was at the forefront of developing user-friendly interfaces that were both engaging and efficient. Shantanu's journey also includes impactful roles at SPSS Inc. and GE, where he displayed his commitment to user experience and design excellence.
Education and Achievements
Shantanu's academic background lays a robust foundation for his impressive career in user experience design. He earned his Master’s degree at Clemson University, a prestigious institution recognized for its commitment to developing leaders in engineering and design. Prior to this, Shantanu obtained his Bachelor’s degree in Engineering from Nagpur University, where he developed an early interest in technology and design principles that would later define his career.
His extensive professional experience is supported by a deep understanding of user-centered design processes, where he excels in interaction design, visual design, user research, usability testing, and prototyping. Shantanu's methodologies rely on data-driven design principles, which align well with the contemporary demands of product development in an increasingly competitive marketplace.
One of Shantanu’s key strengths is his ability to foster a design culture that emphasizes collaboration, creativity, and effectiveness. He is renowned for building strong, cross-functional relationships with global partners across diverse disciplines including product management, engineering, branding, marketing, sales, and executive leadership. This ability to communicate and collaborate effectively with other stakeholders is critical in ensuring that design solutions are aligned with overall business strategies and objectives.
Notable Achievements
Over the years, Shantanu has achieved various milestones that showcase his leadership and expertise in user experience design. His strong metrics-driven approach has led to successful outcomes in countless projects, demonstrating his ability to use design thinking methodologies to solve complex business problems. His unique perspective not only enhances user satisfaction but is also instrumental in driving key business performance indicators.
Shantanu's commitment to metrics and data governance within design processes underscores his ability to produce results that matter. He motivates and coaches designers and cross-functional team members, fostering a culture of innovation and continuous improvement. As a design leader, he emphasizes strategic planning, timely delivery, and process optimization — all keys to ensuring that products not only meet but exceed users’ expectations.
In addition to his professional accolades, Shantanu is known for his dedication to developing the next generation of design talent. He is actively involved in mentoring aspiring designers and has contributed significantly to many design communities and initiatives. His passion for hiring, retaining, and nurturing design talent has created a thriving ecosystem of designers who are equipped to lead the industry into the future.
Shantanu Garud’s career thus far illustrates a remarkable dedication to enhancing user experiences through innovative design. His professional journey is characterized by a unique blend of strategic vision, technical proficiency, and a solid commitment to leadership and mentorship in the design field. As he continues to influence the landscape of user experience design at Zenefits and beyond, his contributions and leadership will undoubtedly pave the way for future innovations in this dynamic industry.
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Mesh works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Mesh offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
- Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"
- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Mesh is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Mesh as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Mesh offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Mesh takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Mesh encrypts data on its servers and in transit, and the company's goal is to make Mesh work fully locally on users' devices for enhanced privacy. Mesh is also SOC 2 Type 2 certified.
Mesh is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Mesh is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Mesh offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Mesh offers a Pro Plan ($10 when billed annually) with unlimited contacts. Mesh for Teams starts at $49/month/seat. The pricing structure is designed to make Mesh accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Mesh offers extensive integration capabilities. Mesh introduced a new Integrations Catalog that centralizes information on all of the products and services Mesh supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Mesh also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Mesh's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Mesh makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Mesh's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Mesh is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Mesh stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Mesh excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Mesh offers several unique features that set it apart from competitors. Mesh focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Mesh also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Mesh offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Mesh isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Mesh instead of Salesforce, Hubspot, and Pipedrive. Mesh is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Mesh can absolutely serve as your primary relationship management tool.
Mesh is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Mesh's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Mesh has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Mesh a comprehensive hub for all your relationship information.
Mesh's AI capabilities are at the forefront of personal CRM innovation. Nexus, Mesh's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Mesh has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Mesh's elegant design and powerful features. Many users describe Mesh as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Mesh eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.