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Shashwat Suhaney
Ex: City Head / Area Sales Manager, Tata Capital Ltd || Area Business Head, Think & Learn Pvt Ltd || Ex: Regional Manager, CarDekho.com || Relationship Manager - Home Loans, Kotak Mahindra Bank
Shashwat Suhaney is a highly accomplished professional with a diverse background in management and marketing. He holds an MBA in Marketing from the International School of Business & Media in Pune, as well as a BMS in Management from Thakur College Of Science & Commerce. Prior to his current position as Regional Manager at CarDekho, Shashwat served as Senior General Manager at the same company, as well as Deputy Manager at Kotak Mahindra Bank. He also gained valuable experience during his time as a Summer Trainee at Bisleri International Pvt Ltd and HR Executive at Stalwart Management Consulting. Shashwat has also taken on leadership roles as Member of the Corporate Relation Cell at ISB&M.
Highlights
About Toyota Kirloskar Motor :
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At Toyota, we uphold the philosophy of continuous improvement (Kaizen) because we believe that there is always scope to do better. It is this very philosophy that drives us towards quality, making it a way of life at Toyota.
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The tradition at Toyota has always been to provide premium quality cars backed with reliable services to our customers. We ensure that the quality meets the international standards while keeping in mind the local sensitivities.
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Our firm belief in putting customers first has constantly enabled us to respond effectively to your needs, whether in terms of quality, service or the driving experience.
The above values are from Toyota Kirloskar Motor page. But recent events have displayed exactly opposite and my father is suffering because of it. To highlight few of the events:
In continuation to one of the many escalations we as customer has given to Toyota's customer support ID "[email protected]" MAIL SUB: "Continuous Inconvenience and Service issues || TOYOTA INNOVA CRYSTA XP"
Issues: due to the nature of work (business / politics / social service) my father has to travel to multiple cities. Below mentioned are some inconveniences that have been caused from the time we have purchased our Innova Crysta.
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After 14 days, the service center at Bhopal's RAJPAL TOYOTA has opened the engine to repair versus replacing it entirely. High Risk Parts: crank, bolt etc. are being opened.
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Multiple visits from Sagar to Bhopal service center costing heavy fuel cost along with daily inconvenience of arranging travel vehicle as the service center has not given temporary vehicle to manage our travel.
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From the day of delivery there has been some or the other problem with the engine, there were previous escalations about "mileage issues" that time also the team did not pay any attention to our concerns.
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From the last 6 months we have escalated and complained about the high oil consumption in the vehicle and to our surprise service center at Sagar MP, Rajpal Toyota no work has been done to rectify the same.
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Last year they changed Nozzle etc. before that there was a constant problem with DPS lights being switched ON as there was some kind of virus. During that time a team from Bhopal service center visited and opened the engine parts to repair.
With all these experiences we believe that we have been given a faulty vehicle by the showroom and we need the concerned authorities to intervene ASAP.
"Immediate Resolution: Change of vehicle with a fresh extended guarantee and warranty of additional 1lakh kilometers (1,00,000 kilometers)."
We as a customer are frustrated and tired with the kind of experience Toyota and its service center has provided.
I have also attached proof of how our car is being open and treated wide in the open.
Jitendra Goyal Padmanabha Paddy Harish Krishnamurthy Sudeep Dalvi Vikram Gulati Venkata Krishnan
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