Sign In

Shawn Carter

Customer Support Manager at WhatConverts

Shawn Carter is a customer support professional currently working as a Technical Support Manager for the DISCO Desk at DISCO.2 Here are some key details about his background and experience:

Professional Experience

  • Current Role: Technical Support Manager at DISCO (started in 2024)2

  • Previous Positions:

    • Customer Support Manager at WhatConverts (November 2022 - 2024)1
    • Customer Care Team Lead at Aircall (August 2020 - July 2022)1
    • Senior Technical Support Engineer/Specialist at Kustomer (June 2018 - August 2020)1

Skills and Expertise

Shawn has over 15 years of experience in customer support roles.1 His areas of expertise include:

  • Leading high-performing global support teams
  • Optimizing workflows and streamlining processes
  • Fostering cross-functional collaboration3

Education

Shawn attended Bob Jones University.1

Location

He is based in Austin, Texas.14

Shawn describes himself as a "fully caffeinated, seasoned support professional".1 Throughout his career, he has held various roles in technical support, customer care, and operations management, demonstrating a progression to leadership positions in customer support.

Related Questions

What are Shawn Carter's main responsibilities at DISCO?
How did Shawn Carter transition from various support roles to his current position at DISCO?
What specific skills does Shawn Carter bring to his role at DISCO?
How long has Shawn Carter been with DISCO?
What are some notable achievements of Shawn Carter in his career?
Shawn Carter
Shawn Carter, photo 1
Shawn Carter, photo 2
Add to my network

Experience

Customer Support Manager at WhatConverts (November 2022 - Present)

Education

Bob Jones University, Graphic Design (2004 - 2005)

Location

Austin, Texas, United States