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Sherrod Patching

Customer Success Leader, Gitlab

Sherrod Patching is currently the Vice President of Customer Success at GitLab, not the Head of Global Technical Account Managers.1 She leads a global team of customer success managers (CSMs) and customer success engineers (CSEs).2 Her career at GitLab includes:

  • Vice President CSM: August 2022 - Present
  • Head of Global TAM/CSM: March 2020 - August 20221

Prior to GitLab, Patching held leadership positions in customer success and client services at companies such as Leadspace and BrightEdge.1 She has extensive experience in customer success, account management, and technical services.

Patching is also involved in other professional activities:

  • Seed Investor at Levels (June 2022 - Present)
  • Board Member at 3Strands Global Foundation (December 2021 - Present)1

She holds several certifications, including:

  • GitLab Certified Associate
  • GitLab CI/CD
  • Customer Success Leader Certified Professional from Gainsight1

Patching is active in sharing insights about customer success and account management, participating in podcasts and discussions about topics such as customer retention, account planning, and leveraging data for customer success.2

Highlights

Digital and Scale Are Not Just for the Longtail - Gainsight Pulse Library
Digital and Scale Are Not Just for the Longtail - Gainsight Pulse Library
Jun 2 · youtube.com
Sherrod Patching, VP CSM at Gitlab - YouTube
Sherrod Patching, VP CSM at Gitlab - YouTube

Related Questions

What are some key strategies Sherrod Patching uses to maximize customer retention at GitLab?
How does Sherrod Patching's role as VP of Customer Success differ from his previous positions?
What emerging trends in customer success is Sherrod Patching currently focusing on?
How does GitLab's DevSecOps platform impact customer success according to Sherrod Patching?
What challenges does Sherrod Patching face in account planning and governance at GitLab?
Sherrod Patching
Sherrod Patching, photo 1
Sherrod Patching, photo 2
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Location

San Jose, California, United States