Shikha Shetty

Professional Background

Shikha Shetty is an accomplished professional specializing in Customer Relationship Management (CRM) and post-sales services, bringing a wealth of experience and expertise to her field. Currently serving as an Assistant Manager in CRM at the prestigious Runwal Group, she is dedicated to providing exceptional post-sales customer service and ensuring a seamless experience for clients from the point of sale through to possession. With a dynamic career trajectory that includes various roles at industry-leading organizations, Shikha has honed her skills in managing customer expectations and fostering long-term relationships.

Before her current position, Shikha made significant contributions as an Assistant Manager in CRM at The Wadhwa Group, where she played a pivotal role in customer service management and post-sales operations. Her experience extends to her earlier tenure as a Senior Executive and an Executive in Operations at Kalpataru Limited and CRIF Highmark Credit Information Services, respectively. Through these roles, Shikha developed a thorough understanding of data operations, SAP functionalities, and customer service protocols.

Education and Achievements

Shikha's solid educational foundation has equipped her with the skills necessary to excel in her roles. She earned her Bachelor in Computer Application (B.C.A) from Yashwantrao Chavan Maharashtra Open University, which provided her with a technical background to support her career in CRM and operations. In addition, she holds a Diploma in International Airlines and Travel Management from IITC, which reflects her versatility and interest in the travel and hospitality sectors.

Furthermore, Shikha completed her Higher Secondary Certificate (H.S.C) in Biology/Biological Sciences at S.A. Podar and her Secondary School Certificate (S.S.C) at St. Charles High School, showcasing her early commitment to education and learning. This diverse educational background has not only contributed to her professional skills but also enhanced her ability to adapt to various industry challenges.

Key Responsibilities and Achievements

In her current role at the Runwal Group, Shikha is directly responsible for various critical aspects of post-sales customer service, ensuring that clients experience a smooth transition from purchase to possession. Her responsibilities include:

• Entering invoices, receipts, and TDS credit memos into the Oracle system, ensuring accurate financial tracking and documentation.
• Preparing and completing registration formalities for customer agreements, enhancing the transaction experience.
• Coordinating with clients and bankers for approvals on Application for Loans (AOF) and managing client-related disbursements with efficiency and professionalism.
• Leading a team of customer service professionals to handle customer queries, concerns, suggestions, and feedback, elevating their overall experience with the company.
• Implementing the Welcome process, which includes the issuance of allotment letters and executing agreements for sale and registration processes smoothly and professionally.
• Addressing customer complaints and managing their expectations effectively by providing timely resolutions.
• Timely dispatch of termination notices, demand letters, and payment reminder communications, reinforcing a structured approach to customer engagement.
• Ensuring accurate documentation for all transactions and maintaining detailed records in ERP systems to support operational efficiency.
• Collaborating with internal departments, including Accounts, Taxation, and Legal, to ensure compliance and robust customer service.
• Sending daily collection and TDS reports to keep track of financial performance and customer payments.

During her tenure, Shikha has demonstrated a profound commitment to customer-centric services, having transformed the post-sales process into a more efficient and positive experience for clients. Her ability to maintain rigorous documentation and coordinate effectively with various stakeholders is a testament to her organizational skills and keen attention to detail. Shikha's proactive follow-up strategies and communication have significantly improved client relations and operational practices across the organizations she has been part of.

tags':['CRM','Post Sales Services','Customer Service','Oracle System','Real Estate Operations','Client Relations','Data Operations','SAP Expertise','Documentation Management','Financial Tracking'],

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