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Simon Ricker

Customer Care & Data Annotation Services for your Success

Simon Ricker is a seasoned professional specializing in business process outsourcing sales, with a focus on assisting DACH (Germany, Austria, Switzerland) technology companies in optimizing their outsourcing benefits, particularly in IT Services, Data Annotation, and Customer Care.1

With over 10 years of experience in the field, Simon has held several key positions:

  1. Senior Sales at Mindy Support
  2. Senior Sales at PEXLY
  3. Business Development Manager at Grid Dynamics
  4. Business Development Manager at Daxx

Simon's expertise lies in developing tailored market entry strategies for the DACH region and building long-term relationships with midsize to enterprise clients.

His educational background includes:

  • Master of Arts (M.A.) in Sociology from the University of Mannheim
  • Bachelor of Arts (B.A.) in Sociology from Heidelberg University

Simon has also contributed as a Part-Time Research Assistant at Catholic University Eichstaett and completed civil service at Peeteli Sozialzentrum.

At Mindy Support, a global provider of data annotation for LLM and customer service, Simon works as part of the leadership team, leveraging his expertise in aligning customer needs, negotiating agreements, and fostering strong relationships with clients.1

Highlights

Jun 30 · linkedin

Buzzword AI customer service! 🤖 Artificial intelligence astounds and scares us with its exceptional capabilities.

Coming from IT, my thoughts revolve around what will happen when (pretty soon) AI systems will be able to create the illusion of communicating with real customer service agents? What happens when AI lies to customers and will customers adopt all-out AI customer service approaches or rebel?

Let's dive into the exciting world of human-AI collaboration in customer service and explore how we at PEXLY think this could play out. With the aim to leave you thinking!

#ai #chatbots #customerservice #pexly #artificialintelligence

May 17 · linkedin

I’m happy to share that I’m starting a new position as Senior Sales at PEXLY! Tired of bad Customer Support? Check us out!

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Simon Ricker
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