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Siva Nagarajan
Principle Engagement Manager at ServiceNow
Siva Nagarajan is a seasoned IT professional with over 20 years of experience in roles such as ITSM Solution Consultant, Service Level Manager, Problem Manager, and Senior Software Developer across various industries including Banking, Insurance, Automotive, Energy, Healthcare, and Entertainment.
With over 12 years of expertise in IT Service Management (ITSM) and ITIL processes, Siva holds an ITIL Expert certification showcasing his profound knowledge in strategic IT planning and delivering cost-effective solutions to address customer IT requirements.
He possesses a strong command of ITIL best practices, process design, and implementation, coupled with hands-on experience in designing ITSM technology solutions aligned with process objectives.
Siva has a proven track record of influencing and advising stakeholders on solving enterprise challenges encompassing IT governance, program management, process efficiency, and tool implementation, reflecting his ability to provide thought leadership.
His skill set includes excellent Project Management capabilities involving Project Planning, Risk Analysis, Stakeholder Management, Vendor Management, Time Management, and Task Management, underscoring his proficiency in delivering successful projects.
Furthermore, Siva has significant experience in fostering practice development through engagement in Pre-Sales, Engagement Assessment, and Proposal Development, demonstrating his holistic understanding of the business landscape.
Known for his exceptional communication skills, Siva excels in presentations and facilitation, enabling effective knowledge transfer and stakeholder engagement.
Siva Nagarajan is recognized for his outstanding leadership qualities, exemplifying leading by example and fostering a collaborative team environment for enhanced productivity.
His expertise extends to integrating CLOUD infrastructure with ITSM Process and Tools, showcasing his proficiency in aligning technology with business processes.
With a strong technical acumen, Siva boasts in-depth functional and Technical knowledge of several systems including Remedy ARS systems, Service-Now, HP Service Manager, HP UCMDB, HP Release Control, HP BSM, HP Service Center, HP CSA, HP OO, vCenters, and CA Service Desk.
Furthermore, he is a TOGAF Trained Professional actively pursuing TOGAF Certification to enhance his architectural competencies.
Siva Nagarajan graduated with a Bachelor of Science (BSc) in Computer Science from Bharathiyar University, India, further solidifying his academic foundation in IT.
Currently, Siva serves as the Principle Engagement Manager at ServiceNow, bringing his wealth of experience and expertise to drive successful engagements and deliver value to clients.
In the past, he held key positions such as Senior Engagement Manager at ServiceNow, Senior Consultant - ITSM at HP Software Professional Services, and Advisory IT Specialist at IBM, enriching his professional journey and diversifying his industry exposure.
