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Siyarin Phoon

Passionate about driving growth, reducing churn, and elevating customer loyalty through exceptional service and operations.

Siyarin Phoon, Director of Customer Experience at Amplify

Siyarin Phoon is the Director of Customer Experience at Amplify, a company that helps organizations amplify their customer experience. She recently announced her new role on LinkedIn, expressing excitement to focus on strategies to enhance customer experience at Amplify.3

Phoon has over 8 years of experience as a strategic and visionary Head of Customer Operations.2 She holds a degree from San Francisco State University.2

In her new position, Phoon aims to leverage Amplify's marketing playbook to help organizations amplify their customer experience through hyper-personalization and data transparency.1 This approach ensures meaningful, rewarding, and long-lasting customer interactions.1

Highlights

Aug 12 · linkedin

🎉 Thrilled to share some amazing news! 🎉

Our team just achieved a 100% CSat score for both Fill and iFax for last week! 🙌 This milestone is a testament to the dedication, hard work, and customer-first mindset of our incredible support team.

I’m so proud of everyone who contributed to this success. It’s clear that our commitment to delivering exceptional service is resonating with our customers, and that’s something to celebrate!

Here’s to keeping this momentum going and continuing to deliver top-notch experiences. 💪

#CustomerSupport #TeamAchievement #ProudMoment #CustomerSatisfaction #iFax

Mar 20 · linkedin

🌟 Exciting News to Share! 🌟

I am thrilled to announce that I have embarked on a new journey as the Director of Customer Experience at Amplify! Starting Monday, I will be stepping into this role, where I will be focusing on strategies to enhance customer satisfaction and loyalty, ensuring we deliver outstanding service across all touch points, and innovating on customer engagement practices to drive business growth and retention.

Joining Amplify marks a significant milestone in my career, and I am genuinely excited about the opportunity to contribute to the company's success while also growing both personally and professionally. I am looking forward to working alongside the talented team there and am eager to bring my passion for Healthcare Technology.

I would like to express my heartfelt gratitude to my mentors, colleagues, and friends who have supported me throughout my journey. Your encouragement and guidance have been invaluable, and I carry forward all that I have learned from each one of you.

Here's to new beginnings and the endless possibilities that lie ahead! 🚀

#NewBeginnings #CareerJourney #Gratitude #ProfessionalGrowth #HealthcareTech

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Siyarin Phoon
Siyarin Phoon, photo 1
Siyarin Phoon, photo 2
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Location

San Francisco Bay Area