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Stephanie Frankie
VP & GM of Customer Success at New Directions Behavioral Health
Stephanie Frankie is a highly effective and performance-driven project manager with an impressive career that spans over 13 years. Specializing in leadership, management, and strategic planning, she has shown remarkable proficiency in various sectors, including financial services, healthcare, and manufacturing operations. Her expertise is underlined by her certifications as a Project Management Professional (PMP) and a Certified Six Sigma Black Belt (CSSBB), which attest to her ability to relaunch initiatives and drive process improvements successfully.
Her academic background includes a Bachelor of Science (BS) in Industrial Engineering from North Carolina State University. This educational foundation has provided her with a solid technical groundwork which has supported her throughout her career. She has utilized her engineering skills to lead and manage projects that require both technical and managerial acumen, making her an invaluable asset in every role she has undertaken.
Throughout her career, Stephanie has held significant positions in various esteemed organizations. Currently, she serves as the Vice President and General Manager of Customer Success at New Directions Behavioral Health. In this pivotal role, she leverages her extensive experience to enhance customer satisfaction and improve operational efficiencies, illustrating her commitment to customer-centered strategic planning.
Prior to her current position, she held several notable roles at Beacon Health Options, where she ascended from Senior Project Manager to Assistant Vice President of Operations and Implementations. In these capacities, Stephanie demonstrated her exceptional project management skills by leading complex healthcare implementations and operational strategies that consistently met or exceeded organizational goals. Her ability to communicate effectively and foster strong interpersonal relationships has been a key factor in her success within the industry.
Before her tenure at Beacon Health Options, Stephanie gained invaluable experience as a Project Manager at ValueOptions, Inc.®, and earlier as a Program Manager at GEICO. Her roles at GEICO were particularly noteworthy, as she served as both Underwriting Manager of Project Management and Lean Six Sigma Black Belt, where she directed initiatives to streamline processes and enhance efficiency through data-driven decision-making. Her experience at GEICO also included serving as Plant Industrial Engineer, further solidifying her expertise in project management and operational excellence across diverse environments.
In addition to her professional roles, Stephanie nurtured her leadership skills early on as a Camp Director and Teen Logistics Coordinator for the City of Raleigh Parks and Recreation. This role not only honed her organization and coordination abilities but also her capacity to manage teams and logistics effectively, showcasing her versatility and dedication to service leadership. Cumulatively, her extensive experience and depth of expertise have positioned Stephanie as a leader in project management, consistently recognized for her innovative approach to problem-solving and her commitment to aligning project goals with business priorities.
