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Stephanie Tkach

Head of Career Services & Industry Partnerships | Senior CX Leader | Bridging Tech Expertise with a Mission for Change

Professional Background

Stephanie Santiago Tkach is a dynamic and accomplished leader in the tech industry, whose career trajectory beautifully showcases her remarkable adaptability and dedication to transformative practices. With a foundation in retail, Stephanie's rise to senior leadership roles at notable giants like Uber, Rivian, and Apple speaks volumes about her strategic vision and operational excellence.

At Uber, she played a pivotal role in shaping a positive workplace culture, managing a large team of over 150 driver support employees during a significant turnaround period. Her leadership during this transformative time not only enhanced overall employee morale but also brought forth operational improvements that benefited both drivers and the company as a whole.

Then, her journey took a formidable turn at Rivian, where she was essential in launching the world’s first all-electric pickup and SUV. In addition to this groundbreaking endeavor, Stephanie took charge of establishing vehicle service centers in the Northeast, further solidifying Rivian's presence in a competitive market. Her hands-on experience in these leadership roles has carved a niche for her in the tech and automotive industries, exemplifying her commitment to innovation and customer-centric service.

Education and Achievements

Stephanie's academic background is rooted in Marketing and Advertising, earned from the esteemed Pace University - Lubin School of Business. This educational foundation laid the groundwork for her business acumen and effective communication skills, which have been instrumental throughout her career. Additionally, she studied Business Administration and Management at Rockland Community College, further broadening her knowledge and expertise in corporate dynamics and operational management.

Her passion for inclusive hiring practices is demonstrated through her previous role as the Head of Career Services & Industry Partnerships at KindWork. Here, Stephanie established herself as a leading advocate for diversity in the tech hiring landscape. She strategically aligned KindWork’s mission with her own values, fostering a work environment that welcomes individuals from all backgrounds, particularly those who have been historically marginalized.

Furthermore, her role on the Board of Directors for the Hostos Community College Foundation cannot go unmentioned. A Hispanic-serving institution, Hostos Community College plays a vital role in empowering its students, and Stephanie has been instrumental in fundraising over $400,000 for much-needed student scholarships. This contribution not only underscores her commitment to education and inclusivity but also highlights her desire to give back to the community.

Achievements

  • Driving Cultural Change at Uber: As a Regional Senior Field Operations Manager at Uber, Stephanie oversaw critical operations that directly impacted thousands of drivers across the Northeast, implementing systems designed to boost employee satisfaction and operational efficiency.
  • Influencing the Automotive Industry: At Rivian, Stephanie’s leadership during the launch of the all-electric pickup and SUV demonstrated her ability to navigate complex project scopes and collaborate effectively with interdisciplinary teams. Her efforts in establishing vehicle service centers have positively impacted customer service and satisfaction in the region.
  • Championing Diversity as a Career Coach: Through her transformative work at KindWork and now as a professional career coach, Stephanie has become an advocate for challenging biased hiring practices. Her approach combines personal storytelling with strategic insights, empowering candidates to connect authentically with hiring teams in the tech industry. Her workshops focus on building self-confidence and fostering connections that transcend traditional qualification metrics.
  • Community Impact through Education: Serving on the board for Hostos Community College Foundation, her dedication to education equity and student support has resulted in over $400,000 raised for scholarships, providing immense opportunities for underrepresented students pursuing higher education.
  • Personal Storytelling Advocate: Stephanie encourages candidates to harness their personal stories as a means of enhancing their hiring potential, focusing on authenticity and resilience while emphasizing the importance of connection over competition.

Conclusion

Looking ahead, Stephanie Tkach remains steadfast in her mission to influence tech hiring practices while promoting personal and professional fulfillment both in and out of the workplace. She actively combats the notion of 'workism', emphasizing that true contentment comes from a balance between professional endeavors and personal growth. As a proud Queer LatinX woman, wife, and mother, Stephanie is on an inspiring journey of self-discovery and development, advocating for others to embark on similar

Highlights

Jul 29 · linkedin

KindWork is hiring an Instructional Lead!

Do you have experience in customer support or leading training and development at a tech company? Are you passionate about helping young adults launch meaningful careers in tech?

If so, we want you to join our dedicated team at KindWork!

In this hybrid role, you'll make a real impact on the lives of young adults in NYC while working with a collaborative team passionate about economic justice and career development.

Ready to make a difference? Apply below.

#Hiring #InstructionalLead #CareerDevelopment #TechJobs #NonProfit #BrooklynJobs

Apr 30 · linkedin

I had a great time connecting with some amazing future hiring partners at the Zendesk Relate Conference!

So thankful to Zendesk for their commitment to supporting nonprofits like KindWork through their Agents of Change program.

If you're a Tech company using Zendesk to engage your customers you should consider reaching out about our talented pool of KindWork graduates. 👩‍🎓 👨‍💻

Our graduates all hold the Zendesk Omnichannel Agent Certification + 250hrs of hands-on skills training through KindWork and are ready to kick off their CX careers with your team!

Thanks to Alana Ramo, Megan Trotter, Kelly Orleans, and the whole Zendesk team for including us.

Related Questions

How did Stephanie Tkach navigate her career to become a senior leader in the tech industry?
What motivated Stephanie Tkach to transition from the corporate world to a non-profit focused on inclusive hiring practices?
In what ways has Stephanie Tkach impacted the community through her role at the Hostos Community College Foundation?
How does Stephanie Tkach utilize storytelling in her coaching to empower individuals entering the tech industry?
What are the key principles Stephanie Tkach advocates for in order to combat biased hiring practices?
Stephanie Tkach
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Location

Yonkers, New York, United States