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Steve Curtin

Customer Enthusiast!, Steve Curtin, LLC

Steve Curtin is a prominent customer service expert and the founder of Steve Curtin, LLC, where he serves as a Customer Enthusiast! With over 20 years of experience in the hospitality industry, primarily with Marriott International, Curtin has held various leadership roles focused on enhancing customer and employee satisfaction. His expertise encompasses hotel operations, sales, marketing, and training and development.14

Professional Background

  • Marriott International: Steve worked in several capacities, including as the Area Director of Training for the New York City market. He was instrumental in implementing training initiatives that significantly improved satisfaction scores among employees and customers alike.24
  • Consulting and Speaking: Since founding his consulting firm in 2006, he has delivered over 600 presentations across multiple continents, focusing on extraordinary customer service and employee engagement. His presentations are known for being interactive and engaging.245

Publications

Steve is the author of two notable books:

  • Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary: This book outlines practical strategies for enhancing customer service experiences.
  • The Revelation Conversation: This work addresses the importance of understanding job essence versus job functions to improve employee engagement and customer interactions.124

Recognition

Curtin has been recognized as one of the top experts in customer service globally, ranking #4 by Global Guru in their annual list of customer service influencers. His insights into customer experience have made him a sought-after speaker and consultant in the industry.23

Personal Life

Based in Denver, Colorado, Steve lives with his wife and four children. He is passionate about promoting exceptional customer service practices that foster memorable experiences for both employees and customers.24

For more information about his work or to connect with him professionally, you can find him on LinkedIn under the username "enthused" .34

Highlights

Jan 16 · netomi.com
Customer Service Leaders: 51 Of The Best CX Influencers - Netomi
May 1 · stevecurtin.com
Steve Curtin | Begin the Journey to Extraordinary Today!
Steve Curtin | Begin the Journey to Extraordinary Today!
Sep 1 · stevecurtin.com
About - Steve Curtin
About - Steve Curtin
Steve Curtin, small business expert, on small business radio ...

Related Questions

What are Steve Curtin's seven simple ways to raise customer service from ordinary to extraordinary?
How did Steve Curtin's experience at Marriott International influence his approach to customer service?
What is "The Revelation Conversation" and why is it important according to Steve Curtin?
How can companies ensure their employees connect their daily work activities to the higher purpose of the organization?
What are some key takeaways from Steve Curtin's book "Delight Your Customers"?
Steve Curtin
Steve Curtin, photo 1
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Location

Greater Denver Area