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Steve Curtin
Customer Enthusiast!, Steve Curtin, LLC
Steve Curtin is a prominent customer service expert and the founder of Steve Curtin, LLC, where he serves as a Customer Enthusiast! With over 20 years of experience in the hospitality industry, primarily with Marriott International, Curtin has held various leadership roles focused on enhancing customer and employee satisfaction. His expertise encompasses hotel operations, sales, marketing, and training and development.14
Professional Background
- Marriott International: Steve worked in several capacities, including as the Area Director of Training for the New York City market. He was instrumental in implementing training initiatives that significantly improved satisfaction scores among employees and customers alike.24
- Consulting and Speaking: Since founding his consulting firm in 2006, he has delivered over 600 presentations across multiple continents, focusing on extraordinary customer service and employee engagement. His presentations are known for being interactive and engaging.245
Publications
Steve is the author of two notable books:
- Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary: This book outlines practical strategies for enhancing customer service experiences.
- The Revelation Conversation: This work addresses the importance of understanding job essence versus job functions to improve employee engagement and customer interactions.124
Recognition
Curtin has been recognized as one of the top experts in customer service globally, ranking #4 by Global Guru in their annual list of customer service influencers. His insights into customer experience have made him a sought-after speaker and consultant in the industry.23
Personal Life
Based in Denver, Colorado, Steve lives with his wife and four children. He is passionate about promoting exceptional customer service practices that foster memorable experiences for both employees and customers.24
For more information about his work or to connect with him professionally, you can find him on LinkedIn under the username "enthused" .34


