Sign In

Sunny Sangha

Helping organisations to interact with their customers by utilising SaaS and CPaaS Conversational Commerce

Sunny Sangha is the Director of Sales Enablement & Partnerships UK & Ireland at Sinch.1 He is based in Nottingham, England, and has approximately 3,000 followers on LinkedIn.2

Sunny is known for his expertise in customer experience and omnichannel strategies. He has been involved in various industry events and webinars, sharing insights on transforming customer service through AI-driven omnichannel approaches.46

In his role at Sinch, Sunny has collaborated with major brands and participated in discussions about innovative customer service solutions. For instance, he was involved in a collaborative video with SAP featuring Harrods, where they discussed delivering masterclass customer service.4

Sunny is also recognized as an effective leader who contributes significantly to building and accelerating success in partner ecosystems.3 His involvement in events like the Power to the Marketer Festival 2024 demonstrates his ongoing engagement with industry trends and best practices in sales enablement and partnerships.5

It's worth noting that while his LinkedIn profile uses the name "Sundeep Sangha," he is commonly referred to as "Sunny Sangha" in professional contexts.12

Highlights

Jul 17 · linkedin

Reflecting on today’s insightful Fireside Chat at the SAP CX Event in London

I had the amazing opportunity to host today’s discussion with leaders from Harrods and KPS AG 🚀

We had an engaging discussion on how AI is revolutionizing customer service interactions and customer experience (CX). Key takeaways included:

•	Innovative AI Solutions: How AI-driven tools are enhancing customer interactions with greater personalization and efficiency.
•	Empowering Agents: AI is helping customer service agents handle more meaningful conversations, allowing them to focus on complex issues while AI manages routine inquiries.
•	Real-world Impact: Success stories from Harrods on implementing AI to elevate their customer service and CX to new heights.

A huge thank you to Karolina Wilczek and Teemu Niskanen who participated and made this Fireside Chat a great success.

The future of customer service is here, and it’s driven by AI! 🌟

#AI #CustomerService #CX #Innovation #Harrods #Sinch #KPS #SAP Sinch

Mar 11 · linkedin

Calling all Enterprises - We have the last few spaces remaining for the upcoming Sinch Tech Talk at the BT Tower in London - Please be quick and register your spot by clicking on the link below -

If you are an Enterprise Organisation and want to enhance the #customerexperience with #rcs Branded Messages, then please join Sinch on April 18, at the iconic BT Tower in London for an exclusive, in-person learning and networking experience.    You will also have the opportunity to hear from our guest speakers BT Group and Google   Places are limited, all you need to do is click on the link below to reserve your spot – It would be great to see you there -

Related Questions

What are Sunny Sangha's key achievements at Sinch?
How has Sunny Sangha contributed to Sinch's growth?
What is Sunny Sangha's background before joining Sinch?
What projects has Sunny Sangha led at Sinch?
How does Sunny Sangha approach sales enablement and partnerships?
S
Add to my network

Location

Nottingham, England, United Kingdom