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Sunil Polugari
Site Manager at DXC Technology
Professional Background
Sunil Polugari is a seasoned professional with a wealth of experience in service operations and management, particularly in the technology sector. Currently serving as the Service Operations Lead at Novartis, Sunil has honed his skills in human resources management and customer service, leading teams toward operational excellence in dynamic environments. His role at Novartis underscores his ability to integrate strategic business insights with operational effectiveness.
In his previous roles, Sunil demonstrated a commitment to enhancing service delivery within the global technology landscape. As the Global Head of Service Desk Capability at Dxc Technology, he spearheaded initiatives aimed at optimizing service efficiency and customer satisfaction. His proactive approach to problem-solving and operational management contributed significantly to the team's success.
His tenure at Hewlett-Packard (HP) is marked by several pivotal positions, including Site Manager for the Global Service Desk and Delivery Excellence Leader. In these roles, Sunil was responsible for managing large-scale service operations, ensuring seamless service delivery to clients worldwide. His focus on enhancing delivery practices and influencing cultural change made a notable impact on the organization, resulting in improved service metrics and stakeholder satisfaction.
Education and Achievements
Sunil holds an Master of Business Administration (M.B.A.) with a specialization in Human Resources Management and Services from DVR College of Management. His academic background provides a solid foundation in both strategic HR practices and operational management competencies.
Throughout his career, Sunil has not only excelled in leadership roles but has also gathered a wealth of knowledge and expertise in service operations, HR management, and client relations. His educational achievements complement his hands-on experience, allowing him to approach service management from both a theoretical and practical perspective.
Achievements
Sunil's ability to improve operational efficiencies and drive service excellence has earned him recognition within the industry. His leadership in service desk capabilities at Dxc Technology has empowered organizations to achieve significant improvements in customer support metrics and has fostered a culture of continuous improvement. Furthermore, his efforts to enhance service delivery at HP solidified his reputation as a leader dedicated to raising industry standards.
In summary, Sunil Polugari's inspiring journey through various esteemed organizations illustrates a strong commitment to professional growth and an unwavering dedication to achieving excellence in service operations. His combination of educational background, practical experience, and notable achievements uniquely positions him as a thought leader in the field of service management and human resources.
