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Susan Jones
Healthcare Financial Operations / Revenue Cycle Transformation
Professional Background
Susan Jones is a renowned executive with extensive experience in the healthcare sector, particularly in financial operations and revenue cycle management. With a keen analytical mindset and a commitment to driving growth in both startups and established organizations, Susan has made significant contributions to improving financial performance across enterprise-wide hospital systems and health organizations. Her tenure has been marked by a strategic focus on turnaround initiatives, particularly in under-performing financial units, where she has successfully implemented strategies that have led to improved operational efficiency and increased revenues.
Having held pivotal roles such as Chief Financial Officer at the Tennessee Orthopaedic Alliance and Group Director of Revenue Cycle Operations for LifePoint Health®, Susan has consistently demonstrated her ability to identify areas for operational enhancement and drive impactful changes. She thrives in environments that require detailed project management and meticulous planning, adopting an approach that emphasizes the importance of meticulous execution in achieving organizational goals. Susan’s leadership style is rooted in collaboration and empowerment, establishing a culture of performance and accountability within her teams.
Education and Achievements
Susan’s academic foundation is rooted in strong credentials that back her professional expertise. She earned her Master of Business Administration (MBA) from Western Governors University, where she honed her leadership and business strategy skills. Complementing her MBA, Susan completed the LEAN Healthcare Certificate Program at Belmont University’s Jack C. Massey Graduate School of Business, equipping her with specialized knowledge in operational excellence and process improvement.
Her educational journey began with a Bachelor’s degree from the University of South Florida and an Associate's degree from St. Petersburg College, establishing a well-rounded academic perspective that supports her analytical and strategic decision-making capabilities.
Her notable achievements within the financial operations sector stand out, including an impressive enhancement of payment compliance recoveries for underpayments and denials management, resulting in annual recoveries exceeding $50 million or a net revenue growth of 1.5%. Furthermore, she played an instrumental role in the start-up of financial operations for a physician partner buy-back, establishing a fair compensation model for physician partners and executing certified, audited financial statements for the first time in the organization's 50-year history.
Specialties
Throughout her illustrious career, Susan has developed a diverse skill set that includes:
- Leadership & Team Building: A proven leader who cultivates talent and fosters teamwork.
- Revenue Cycle Operations: Expert in optimizing the revenue cycle to enhance profitability and cash flow.
- LEAN Process Improvement: Utilize LEAN methodologies to streamline operations and reduce waste.
- Culture Transformations: Drive change initiatives that enhance company culture and employee engagement.
- Client Relationship Management: Skilled in fostering long-term client relationships and satisfaction.
- Regulatory Compliance: Ensure adherence to industry regulations and standards effectively.
- Budgeting & Forecasting: Adept at financial planning and analysis to guide organizational budgeting efforts.
- Management Reporting Analysis: Proficient in developing insights from financial data to support strategic decisions.
- Cash Management & Control: Implement financial controls and strategies to manage cash flow effectively.
- Staff Development & Training: Invest in developing teams and individual growth to enhance overall performance.
- Physician Practice Management: Understand the unique financial dynamics of physician practices.
- Managed Care Administration: Experience in managing care contracts and negotiating favorable terms.
Organizations
Susan has held various significant leadership positions throughout her career:
- Currently serving as the Principal and Owner of SW Jones Advisory Services, where she provides expert advisory services in financial operations and revenue cycle management.
- Formerly she was Group Director of Revenue Cycle Operations at LifePoint Health®, overseeing substantial financial improvements within the organization.
- As Chief Financial Officer at the Tennessee Orthopaedic Alliance, Susan played a vital role in shaping the financial landscape of the practice.
- In her role as Chief Financial Operations Officer for HCA Shared Service Group, she was instrumental in managing comprehensive financial operations across multiple facilities.
- Additionally, Susan held the position of Director of Finance and Accounting at HCA Physician Services Group, where she provided strategic oversight of financial performance.
- Her earlier experience includes Director of Financial Operations at PrincipalCare, Inc., and Product Development Consultant at Medicus Systems Corporation, showcasing her versatility across various dimensions of financial operations.
- She also served as Assistant Vice President and CFO at Pacific Physician Services, Inc., and held interim roles such as CFO and Multi-facility Controller at Tenet Healthcare / National Medical Enterprises, Inc.
With her professional journey replete with achievements and a wealth of experience across many prestigious organizations, Susan Jones continues to be a driving force in the healthcare financial operations landscape, admired for her strategic insight, leadership prowess, and unwavering commitment to excellence.
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Mesh works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
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Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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