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Taksina Eammano

EVP & GM Field Service at Salesforce

Taksina Eammano is the Executive Vice President & General Manager of Field Service at Salesforce.12 She is responsible for the overall strategy and vision of the Field Service product, which powers the mobile workforce.2 Previously, Taksina served as the Chief Product Officer of Sales Cloud, where she oversaw the vision, roadmap, adoption, and growth of the platform.12

In her current role, Taksina leads the development and implementation of innovative field service management solutions. She has been instrumental in integrating AI and other advanced technologies into Salesforce's field service offerings.34 For instance, she has discussed how AI, augmented reality, and the Internet of Things are transforming field service delivery, helping to address skilled labor shortages and improve efficiency.4

Taksina is passionate about promoting equity in the workforce and works with various non-profit organizations to advance this cause.2 She believes in the importance of product teams representing the communities they serve to ensure proper influence and fit.1

Outside of work, Taksina enjoys traveling with her husband and two sons, as well as discovering hidden gastronomic gems.2

Highlights

Sep 12 · linkedin

Did you catch Einstein Copilot at #DF23? The power of AI is here for service and the mobile workforce.

Salesforce Field Service helps service teams grow lifetime customer value, reduce costs and maximize efficiency. Einstein Copilot helps deliver on this promise.

Its a game changer for customers, field service teams, and contact center agents. Einstein Copilot helps frontline workers remotely respond and resolve cases faster, and become revenue drivers with the tools they need to upsell, cross-sell, and close deals from the Salesforce #FieldService Mobile App.

Einstein Copilot can automatically identify efficient workflow processes, answer questions, troubleshoot problems, and respond to customers with answers generated from their trusted knowledge base, whether agents are at their desk or in the field.

This gives service workers their productivity back, helping them uncover root causes faster, swarm a problem with experts, identify trends, and generate incident reports and summaries.

And of course, the Einstein Trust Layer—Salesforce’s trademark AI architecture — is built natively into Einstein Copilot, allowing teams to benefit from trusted generative AI, while preserving their data privacy and security standards.

Read about our new AI-innovations for Field Service, watch the #ServiceCloud keynote in-person tomorrow at #DF23 or catch us later on Salesforce+.

Einstein Copilot: https://lnkd.in/grNfTsgJ

Latest AI-powered Field Service Innovations: https://lnkd.in/gJSg2aPb

Service Cloud keynote: https://lnkd.in/gmEWMAP3

Sep 15 · linkedin

Every organization is looking to optimize their frontline and deliver customer joy. Come hear from Field Service Leaders Stuart McCormick, Honeywell and Brad Beldon & Jodie McCue, Beldon Roofing Company on how they are navigating the next generation of #frontlineService at #dreamforce. Join me, Kendra Fumai, Shilpa R. Amanda West and Ken Schatzeder in this session on Wednesday 11:45 am PT, Moscone South .

Related Questions

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Taksina Eammano
Taksina Eammano, photo 1
Taksina Eammano, photo 2
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Location

San Francisco, California, United States