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Tanya Skordina
Platinum Product Support Account Manager at Sprinklr
Professional Background
Tanya Skordina is an accomplished Technical Customer Support Engineer with extensive experience in SaaS software, known for her exceptional ability to provide customer-centric technical assistance and support. With a rich history in various roles at Sprinklr, Tanya has transitioned through multiple positions, beginning her journey as a Community Support Specialist and culminating in her current role as a Platinum Product Support Account Manager. Her expertise spans across product support and account management, where she has consistently demonstrated her commitment to enhancing customer experience and satisfaction through effective problem-solving and proactive communication.
Before joining Sprinklr, Tanya built a solid foundation in customer success as a Customer Support & Community Specialist at Get Satisfaction, and as a Client Relations Manager at LiveMinutes. In these roles, she honed her skills in managing customer relationships and utilizing technology to provide solutions that meet client needs. Tanya's dedication to helping clients achieve successful outcomes has made her a valued team member in every organization she has been a part of.
Education and Achievements
Tanya pursued a diverse range of educational experiences that have bolstered her professional journey. She studied for her Certificate in Quality Assurance at the Portnov Quality Assurance Computer School, where she acquired essential skills for ensuring software quality and functionality. In addition to her technical qualifications, Tanya has a Bachelor of Arts degree in Broadcast Communications from San Francisco State University, which enhances her communication skills remarkably. Her background in TESOL, completed at Transworld Schools, showcases her proficiency in teaching English as a second language, a skill that underlines her exceptional ability to communicate clearly and effectively with diverse audiences.
Tanya's wide variety of roles in the tech and education sectors, including positions like ESL Teacher at Reggio ELC in South Korea and Production Intern at TechTV in San Francisco, have equipped her with both technical knowledge and interpersonal skills essential for succeeding in the fast-paced SaaS industry. Tanya also participated as a Volunteer Journalist at Brasov Visitor in Romania, which signifies her passion for storytelling and effective communication.
Achievements
With her hands-on experience and technical acumen, Tanya has shown outstanding results consistently in her career trajectory. As a Senior Product Support Engineer and subsequently as a Platinum Product Support Account Manager at Sprinklr, she has made significant contributions that enhanced client satisfaction levels and streamlined internal processes. Her clients benefit from her ability to guide them through complex product landscapes, ensuring they derive maximum value from their software purchases. Tanya's problem-solving abilities, combined with her exceptional service skills, are commendable as they help her clients navigate challenges while achieving their objectives promptly.
Overall, Tanya Skordina is a highly skilled Technical Customer Support Engineer whose diverse background and experiences enable her to excel in the dynamic SaaS landscape. Her commitment to quality customer service and technical support makes her a crucial asset to any organization she's part of.
