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Tara Lacarna

Senior Director of Customer Success at Owl Insights

Tara Lacarna is a highly experienced professional in Customer Success and Client Services, currently serving as the Senior Director of Customer Success at Owl Insights.14 With over 18 years of experience, she specializes in leadership, team building, onboarding, training, adoption, retention, and enablement in enterprise-class Software as a Service (SaaS) cloud-based solutions.1

At Owl Insights, a SaaS-based outcomes and analytics platform for behavioral health care diagnosis and treatment2, Tara plays a crucial role in helping the company deliver consistent data and insights to improve patient outcomes and optimize treatment in behavioral health organizations.4

Career Highlights

  • Developed the Customer Success program at Owl Insights from inception to a 5-member team.1
  • Previously held leadership positions at companies like Convoso, Actiance, and Conviva.1
  • Managed enterprise client portfolios worth up to $14M in annual revenue.1
  • Increased customer retention rates significantly in previous roles.1

Skills and Expertise

  • Enterprise Account Management
  • Customer Relationship Management
  • Client-Facing Presentations
  • Analytics & Reporting
  • Solutions Consultancy1

Tara Lacarna holds a BA in Music, Radio, and Television from the University of Houston, where she graduated Magna Cum Laude.1 Her unique combination of strategic, leadership, and organizational skills positions her to define and scale Customer Success initiatives for companies of various sizes.3

Highlights

Apr 18 · growjo.com
Owl: Revenue, Competitors, Alternatives - Growjo
Jan 1 · flashintel.ai
Tara Lacarna--Emails and Phone Numbers | FlashIntel
Tara Lacarna--Emails and Phone Numbers | FlashIntel
Jul 10 · owl.health
Owl Insights
OWL INSIGHTS LIMITED overview - Companies House - GOV.UK
RESUME old | home - Wix.com
RESUME old | home - Wix.com
tara lacarna - Wix.com

Related Questions

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How did Tara Lacarna develop the Customer Success program at Owl Insights?
What specific strategies did Tara Lacarna use to improve customer retention at Conviva?
What technologies does Tara Lacarna specialize in within Customer Success?
How has Tara Lacarna's leadership style impacted her teams at various companies?
Tara Lacarna
Tara Lacarna, photo 1
Tara Lacarna, photo 2
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Location

Los Angeles Metropolitan Area