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Teena Singh

UX Strategy and Customer Insights at ServiceNow

Teena Singh is a Senior Manager of UX Research & Insights at ServiceNow, based in the Greater San Diego Area.1 She has been with ServiceNow since November 2016, where she manages a team of UX researchers, CX researchers, and Content Designers focused on ServiceNow's digital customer experiences.1

In her role, Teena:

  • Collaborates with stakeholders to prioritize research projects
  • Identifies opportunities to influence product and design strategy through research
  • Leads research across digital products and platforms to improve product-market fit, customer satisfaction, engagement, and loyalty
  • Provides growth and development opportunities for team members1

Teena is passionate about customer experience across ServiceNow's self-service properties.2 She has been involved in various initiatives to improve the company's online experiences, including updates to account management, navigational improvements, and enhanced Community search capabilities.2

Prior to her current role, Teena has participated in design leadership events, such as being a panelist for UCSD's Design Co.3 She also co-authored a blog post on transforming customer self-service with User Experience Analytics, demonstrating her expertise in leveraging data to enhance customer experiences.4

Highlights

Sep 28 · servicenow.com
Transforming Customer Self-Service - ServiceNow Blog
Sep 25 · servicenow.com
Building World Class Online Experiences (Episode 1) - ServiceNow

Related Questions

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Teena Singh
Teena Singh, photo 1
Teena Singh, photo 2
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Location

San Diego, California