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Terry Wegener

Sr Technical Services Analyst at Rite-Hite Corp

Professional Background

Terry Wegener is a dynamic professional with a rich history in both the auto body industry and the information technology sector. With years of experience owning and operating his own auto body shop, Terry not only honed his mechanical skills but also developed a strong sense of customer service and negotiation. Eventually transitioning from this rewarding career in automotive services to a rapidly evolving technological landscape, Terry embarked on a new journey fueled by his passion for computers.

After recognizing the need to embrace a change in career, he returned to school and sharpened his technical skills, paving the way for an exciting position at Rite-Hite Corporation, a leader in loading dock and door solutions. His journey with Rite-Hite began as a Technical Services Analyst, where he utilized his knowledge and expertise to support the company’s IT needs effectively. His role quickly evolved; he progressed to HelpDesk Supervisor, where he was pivotal in enhancing the level of IT support available to employees. Eventually, Terry took on the role of Senior Technical Services Analyst, where he now manages a multitude of critical IT services.

In his current role, Terry oversees the company’s entire Voice and Data network, ensuring seamless communication across various departments. He is also responsible for managing all company printers, supporting iSeries management, and administering JDE user accounts. His dedication and ability to innovate have led to the successful execution of an impressive array of projects, most notably the conversion from a Novell to a Windows-based environment. This significant upgrade marked a transformation in the company's IT infrastructure.

Education and Achievements

Terry's educational journey began at Waukesha County Technical College, where he studied an array of disciplines. His qualifications include an Associate's degree in Management Information Systems (MIS), Auto Body, and Auto Mechanics, showcasing his versatile background. This multifaceted education laid the groundwork for his diverse expertise, allowing him to approach challenges from both technical and mechanical perspectives.

His accomplishments at Rite-Hite Corporation exemplify his capacity for innovation and implementation. One of his standout achievements was the establishment of a Computer HelpDesk that significantly surpassed organizational expectations. By creating a user-friendly, efficient support system, Terry not only improved workplace productivity but also enhanced overall employee satisfaction with IT support.

Currently, Terry is involved in exciting projects that showcase his strategic foresight and commitment to the company’s growth, including the implementation of new Mitel phone systems at various corporate locations where outdated systems hinder efficiency. He is also developing a comprehensive plan aimed at minimizing reliance on Telco vendors, which promises to yield substantial cost savings for the organization.

Achievements

  • Owner Operator: Successful operation of a private auto body shop, focusing on customer service and quality repairs for many years.
  • IT Transition: Masterfully managed the transition from Novell to Windows, improving the entire IT landscape of Rite-Hite Corporation.
  • HelpDesk Development: Formulated and directed the creation of a Computer HelpDesk that has greatly benefited the organization’s operational efficiency.
  • Voice and Data Network Management: Currently managing all aspects of Rite-Hite's Voice and Data functionality, ensuring optimal communication within the enterprise.
  • Innovative Project Leadership: Leading the deployment of new Mitel phone systems, ensuring that the company maintains modern, efficient communication tools across all locations.

tags':['Auto Body Business','Computers','Technical Services','Information Technology','Help Desk Supervisor','Voice and Data Network','Customer Service','Management Information Systems','Innovative Projects','Mitel Phone Systems'],

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Location

Waukesha, Wisconsin, United States