Suggestions
Theo Satloff
Co-founder & CEO at Outdoorly
Highlights
Shopping should be an enjoyable, even therapeutic experience. Remember how special it felt to buy your first bike, a stroller for your newborn, or a new pair of running shoes from a great retail store? There was always someone ensuring that you found exactly what you needed, delivering personalized service that truly made a difference. This kind of connection seems missing in today's digital shopping landscape.
I'm excited to announce today that Remark has raised $10.3 million to bring this human touch to e-commerce. Our backers include such ethically minded, forward-thinking investors as Spero Ventures, Stripe, Shine Capital, Neo, Sugar Capital, Visible Ventures , and True Equity . We're also privileged to have support from amazing angel investors such as Dave Habiger, Jeffrey Barnett, Lowell Putnam, Varsha Rao, Taylor Greene, and many others.
In less than two years, the Remark team has created a platform that truly transforms the shopping experience. From the moment a customer visits a brand's website, a real product expert is on hand 24/7 to assist them. This eliminates the need for site hopping, waiting for customer service responses, or returning unsuitable items. Instead, a real expert is always there to help.
Remark stands out because of our unique blend of human expertise and advanced AI personas. These personas are shaped in large part by our community of over 50,000 product experts. Their deep product knowledge and unique speaking and advisory styles are not just replicated, but also enhance the shopping experience. This approach increases customer satisfaction, boosts sales, and improves both customer retention and order value.
I'm proud to share that our approach has significantly increased sales for our 45+ brands and retailers. Companies such as Darn Tough Vermont®, PEARL iZUMi, and Embr Labs have seen business shifting results that we couldn’t have dreamed of two years ago. For our customers across various sectors such as hard goods, apparel, baby, skincare, and wearables, this translates to increased transactions, fewer returns, and unmatched customer satisfaction.
I want to express my sincere thanks to our incredible team at Remark, our investors, partners, and of course, our expert community. We exist because we believe in making e-commerce more human, and we continue to pioneer new ways to do just that every day.
Read our story here: https://lnkd.in/dmzbbrgx Read our TechCrunch coverage here: https://lnkd.in/dKkhrab6
