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Thomas Barvaux
Manager, Field Support & L-Series Support EMEA at Lightspeed HQ
Professional Background
Thomas Barvaux is a dedicated professional with a rich history in customer service and business development, particularly within the technology and retail sectors. His career commenced in 2012 when he was hired as a salesman at an Apple Premium Reseller store. This role ignited his passion for customer contact and interaction, laying a strong foundation for his future endeavors in the tech industry.
In mid-2014, Thomas transitioned to the tech startup POSIOS, where he served as the Business Developer for France and the Francophone region of Belgium. Under his stewardship, the company flourished, ultimately leading to its acquisition by the Canadian company Lightspeed at the end of the same year.
After the acquisition, Thomas took on a pivotal role in Lightspeed's customer service department. He embraced the opportunity to enhance his skills in various positions, including Sales Engineer and Channel Support Specialist. His dedication and expertise did not go unnoticed, and in 2018, he was entrusted with the responsibility of building a new department called Field Support. This department plays a critical role in providing both tailored on-site and remote services for Lightspeed's strategic customers. Services range from installation and training to project management and premium support, highlighting Thomas's commitment to customer satisfaction and technological excellence.
Education and Achievements
Thomas Barvaux's educational background includes studying Computer Software Engineering at the prestigious Haute Ecole de la Province de Liège 'Rennequin Sualem.' Although he did not complete his studies, the knowledge and skills he gained have been invaluable throughout his career, particularly in roles that require technical proficiency and problem-solving abilities.
Throughout his professional journey, Thomas has achieved a number of notable accomplishments. As the current Manager of Field Support & L-Series Support for the EMEA region at Lightspeed HQ, he oversees a team that is dedicated to elevating customer experiences through hands-on support and engagement. His prior roles, including Team Lead and Channel Success Manager, have further solidified his ability to effectively manage teams and cultivate successful partnerships.
Achievements
Thomas has earned a solid reputation within the industry for his unwavering commitment to enhancing customer experiences and driving business growth. His experience spans various roles that foster collaboration, strategic planning, and customer-centric service.
His role as Managed of Field Support and L-Series Support at Lightspeed HQ has been significant in defining operational success and accountability across teams. He has successfully led initiatives that integrate technical support with customer satisfaction, ensuring that users of Lightspeed's solutions have all the resources needed for success.
In addition to his management roles, Thomas's time spent as a Sales Engineer and Support Specialist Escalation has equipped him with unparalleled insights into customer needs and expectations. This deep understanding of the customer journey has empowered him to create programs that effectively communicate and deliver value to stakeholders.
Overall, Thomas Barvaux's career trajectory reflects a profound commitment to customer service, technology, and leadership. His journey from a passionate salesman at an Apple Premium Reseller to a key figure at Lightspeed demonstrates his dedication to fostering relationships and delivering exceptional outcomes in every role he undertakes.
