Suggestions
Ti Chesley
Digital Strategy & Customer Success Leader
Professional Background
Ti Chesley is a seasoned leader in the field of mobile messaging, currently spearheading a dynamic team at Upland Software. With a wealth of experience managing products such as Mobile Commons, Waterfall, Hipcricket, and the latest addition, Localytics, Ti has proven to be a pivotal force in delivering top-notch mobile messaging solutions. Under Ti's leadership, the team boasts a robust book of business valued at approximately $47 million, which encompasses around 470 diverse accounts. This impressive portfolio highlights the impactful work being done across various sectors, including advocacy, non-profit organizations, social justice initiatives, and the political landscape. Additionally, Ti collaborates closely with some of the largest commercial brands in the industry, providing agency-style strategic services that are both tailored and effective.
As the Director of Customer Success at Upland Software, Ti's professional journey showcases a commitment to excellence and innovation in the technology sector. Previously, Ti has held multiple roles within the company, beginning as a Customer Success Manager and progressing to Lead Customer Success Manager before taking on the director position. This upward trajectory reflects a deep understanding of client needs and the ability to develop solutions that drive customer satisfaction and business growth.
Education and Achievements
Ti Chesley holds a Master of Arts (MA) degree in Climate Science and Policy from Columbia University in the City of New York, a prestigious institution recognized for its rigorous academic programs and dedication to addressing pressing global challenges. This advanced education has equipped Ti with a strong foundation in environmental issues and policy-making, skills that are increasingly valuable in today’s corporate and social environments.
Additionally, Ti earned a Bachelor of Arts (BA) degree in Environmental Studies from Georgetown University, known for its commitment to social justice and public service. The combination of these academic credentials underscores Ti's passion for integrating environmental sustainability with effective business practices, especially in the realm of mobile communications. Through this educational background, Ti has gained insight into the intersection between technology, advocacy, and environmental stewardship, making them an invaluable asset to any organization aiming to make a positive impact.
Professional Experience
Prior to their current role, Ti has amassed extensive experience in various capacities. As an Account Manager at ColSpace Corporation, Ti honed critical relationship management skills and learned the nuances of client-firm dynamics. The experience gained in this role contributed significantly to their understanding of customer success and retention strategies.
In addition, Ti’s background includes vital research roles that have shaped their analytical and strategic thinking skills. As a Researcher at MobileActive, Ti collaborated on projects that bridged mobile technology and social advocacy, while at the UN Environment Programme, Ti assisted in initiatives focused on international environmental governance. These roles showcase Ti’s multifaceted capabilities and commitment to fostering social good through technology.
Ti has also served as an Analyst at GovernanceMetrics International, Inc., contributing insights into governance and performance metrics that can drive better organizational decision-making. This analytical prowess is complemented by Ti’s project management experience at the New York Botanical Garden, where they managed special projects aimed at promoting environmental conservation.
Throughout their journey, Ti has consistently demonstrated a passion for research and advocacy, further evidenced by their research assistant positions at both Queensland Parks and Wildlife Service and Forest Trends Association. These roles allowed Ti to delve into environmental policies and practices that resonate with their professional ethos.
Notable Achievements
Ti Chesley has established a reputation as an exceptional leader and strategist within the mobile messaging industry. Some notable achievements include:
- Successfully managing a diverse portfolio of accounts valued at $47 million, which includes significant partnerships with advocacy and non-profit organizations.
- Leading a talented team to innovative success across four leading mobile messaging platforms, with a focus on strategic solutions that empower clients.
- Developing and implementing customer success strategies that have significantly increased customer satisfaction and engagement among high-profile organizations.
- Collaborating with high-profile brands to drive campaigns that embody social justice and advocacy, showcasing the power of technology in fostering positive change.
With a future-focused mindset and a commitment to leveraging technology for social impact, Ti Chesley is poised to continue making waves in the mobile communications space. Their journey reflects a dedication to excellence, strategic thought leadership, and a passion for fostering success in every project undertaken.
