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Tommaso Cacurio

Vice President, Global E-Commerce at Jabra

Tommaso Cacurio is a highly accomplished professional with a robust educational background and extensive experience in the fields of marketing, communication, and business administration. He earned a Master's degree in Marketing and Communication from Euroform, a Master's Degree in Communications from Università degli Studi di Padova, and an MBA in Business Administration from IE Business School.

Highlights

Mar 23 · linkedin

UPDATE 2: So i sent Canyon Bicycles GmbH an email asking how confident they are that the new date are fixed. Reply:

"Hi Tommaso,

Thank you for your email from the 24th of March 2023.

At the moment everything looks good that the date will be hold.

We will inform you about any changes with your order.

Do not hesitate to contact us again."

I do hesitate because the only thing i want to know is that if i will receive my bike or not... and from what i can see you confidence level is the same as before. The saga continues....😅

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UPDATE: Canyon Bicycles GmbH informed me about a new ETA Mid April, and showed empathy, on the other hand, given past performance, shall I trust them?

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Canyon Bicycles GmbH great products but unknown delivery times are really harming your brand... I am another unsatisfied customer. Order Submitted on the 28th of November, ETA early Feb. In early Feb new ETA mid March. Mid March is gone, what's next? Mistery...

Aug 16 · linkedin

Customer Oriented / Customer obsessed / The Customer is at the start and at the End of what we do / and blah blah.

What a poor customer experience #easyjet !

T
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